Were Penelope - We provide IT support and services to charities and social enterprises across the UK. Although were an MSP were different we have strong social and ethical principles and as a result our clients like working with us our focus is on the quality of the service and good solutions we deliver rather than maximising profit. We are a Living Wage employer and a certified B-Corp company with a friendly and growing team. We believe in hard work and good, long lasting solutions our genuine aim is to provide our clients with the very best levels of service. We have offices in Bath and London. Youll be joining us at an exciting time, as you will be instrumental in helping us grow Penelope as a business whilst assisting our portfolio of charities, social enterprises and not for profit organisations deliver their valuable work in society. About you We are looking for a detail-orientated business support administrator who will facilitate in different aspects of the day-to-day operations at Penelope. From assistance with process improvement, data management, problem solving, enhancing productivity, teamwork and excellent customer service. You will have attention to the tinest details and have excellent communication skills with a strong customer service ethic; an excellent communicator, with well-developed interpersonal skills and the ability to streamline and improve processes. Examples of what you would be doing on a day-to-day basis: Assisting with bookkeeping and record keeping of inventory/stock, etc Multitasking on projects Spearhead process and organisational improvements Assisting with client on-boardings, ensuring that everyone on the team has what they need to do their job Organising and reviewing invoices/charges for our clients Organising and reviewing stock levels Lead management and followup with potential clients Enhance customer retention Ensure that we are sticking to best practice processes that we have outlined and are refining Educating clients about company products and services and how to make a purchase Communicating with clients and building positive relationships with our clients Preparing plans to help streamline and improve business operations As a business support administrator, you will be: Analytical, numerate, data oriented, results driven. Highly computer literate and proficient in all Microsoft office platforms Flexible and adaptable Have excellent communication and interpersonal skills Highly organised, efficient and the ability to multitask. Ability to be proactive and take the initiative whilst maintaining attention to detail. Good research skills, data analysis and the ability to translate complex data into a simple format Excellent bookkeeping skills and proficiency with relevant computer software Excellent filing and sorting skills and the ability to manage business correspondence Ability to work under pressure and manage conflicting deadlines. Highly Self-motivated with a proactive approach and flexible in a busy changing environment. Qualifications University degree / equivalent What were offering Our ability to support our clients is down to the skill and hard work of our teams. We don't just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us. We offer a wide range of benefits that are designed to enhance your career and wellbeing: A negotiable salary up to dependent on experience A supportive, stimulating, and nurturing environment - a place where you can thrive 22 days holiday plus bank holidays Generous pension scheme Electric vehicle salary sacrifice scheme Cycle to work salary sacrifice scheme Cinema/Cultural/Gym membership Potential for hybrid working A fun office environment with some clever colleagues Opportunity to grow with us - access to training and further qualifications