Job title: Associate, Professional Services, this role aligns with industry level titles such as Processing assistant.
Your Opportunity
* A full-time office based permanent role working 37.5 hours per week
* You will join our Traditional Processing, OnDemand and Onscreen Team which is part of the Qualification Processing Department. The department consists of several areas which work together to deliver General Qualifications, Vocational Qualification and On-demand Qualifications.
* The team are responsible for various processes, including the result resolution and closedown of results for paper based and onscreen tests, T Level and PEIC processing and closure, candidate malpractice, traditional processing of examination papers, and item level mark capture for series-based qualifications.
* You will be required to support all processing activities within the team as priorities dictate.
Your primary responsibilities
* Processing of assessment and examination material from receipt to result
* Processing the unmarked process (managing the receipt of material and sharing with examiners), marked process (monitoring the marking progress and capturing the marks, including Item Level mark data) and result closure activity
* Monitoring of examiner marking
* Contacting centres, examiners, internal teams to ensure results are issued to Service Level Agreements (SLA) via telephone, email and video conferencing
* Data input activity from marked scripts and processing of paper-based examination material from receipt to result
* Processing of candidate malpractice and late arrival cases
* Reviewing remotely invigilated examinations for potential malpractice and contacting centres to investigate and resolve cases detected
* Deputise for the Processing Leader
* Effectively communicate and escalate key issues, or threats to SLA
* During peak processing periods lead a team of seasonal staff in line with Pearson's policy, procedures, and values
* Work in other areas of the business as required
Key Challenges
* Working towards tight and immovable deadlines
* The role requires attention to detail even with tasks that may be repetitive
* Flexibility of working patterns during peak periods
* Ability to adapt to multiple/various IT systems
* Supporting various stakeholders from different teams
* Restrictions on annual leave during peak periods
* Processing and working instructions are kept up to date and follow regulatory requirements
Our Successful Candidate
You will be customer service focused with ability to communicate with influence and work with others to achieve goals. You will deliver goals in a changing environment and take a creative and innovative approach to work while maximising potential for yourself and others.
Additional Competencies
* Attention to detail: Able to work accurately and have excellent attention to detail
* Methodical approach: Ability to concentrate and focus on meeting deadlines and objectives.
* Communication skills: Ability to comprehend and provide clear updates to colleagues and external customers.
* Teamwork skills: Ability to work positively with other members of the team.
* Analytical skills: seek to understand the bigger picture and the impact of up and downstream activities.
Previous Experience and Qualifications
Essentials
* Proficient in MS Office, especially Excel as extensive use of spreadsheets is required
* General office experience.
* Working to set processes/work instructions
* Educated to GCSE level minimum of English and Mathematics (grade C/4 or above) or equivalent
Desirable
* Communication skills from working with external / internal customers
* Previous experience and knowledge of working within an awarding body
Your Reward & Benefits
We know you'll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn't fit all, so our workplace programs meet the different needs of our diverse teams, and their families too.
Please see our attractive UK benefits here: Pearson Jobs – Benefits
If we sound like a good match for you we'd love to receive your application, please include both a CV and a cover letter outlining why you are suitable for this role. Applications received without a covering letter will not be considered.