THE ROLE
We are seeking an experienced Credit Control Manager to lead and oversee a European credit control function across multiple markets. This role is responsible for the day-to-day management of receivables, minimising credit risk, and supporting healthy cash flow, while maintaining strong customer relationships.
Leading a team of credit control professionals, the role ensures compliance with internal policies, accurate reporting, and continuous improvement of processes. You will work closely with senior Sales stakeholders to develop proactive credit strategies that support commercial growth while protecting financial integrity.
The position plays a key role in driving operational excellence, collaboration and consistency across European operations.
KEY RESPONSIBILITIES
Team Leadership
1. Lead, coach and develop a high-performing credit control team
2. Foster a culture of accountability, collaboration and continuous improvement
3. Conduct regular 1:1s to support performance, development and engagement
4. Work cross-functionally to resolve disputes and ensure alignment on credit policies
Customer & Stakeholder Engagement
5. Build and maintain strong relationships with key customers using a professional, solutions-focused approach
6. Act as a key finance partner to Sales leadership and operational teams
Process Improvement
7. Drive automation and efficiency initiatives within credit control
8. Align processes and responsibilities across European sales and finance functions
9. Implement and embed consistent policies and best practices across markets
Compliance & Reporting
10. Prepare mid-month and month-end receivables reporting (credit limits, terms, aged debt)
11. Produce ad-hoc analysis to support management accounts, bad debt provisioning and trend analysis
12. Ensure compliance with internal policies, legal requirements and audit standards
13. Provide accurate insights and reporting to senior stakeholders
Credit & Cash Management
14. Act as primary contact for credit insurers and senior finance stakeholders
15. Oversee credit applications, credit limit reviews and portfolio management
16. Manage complex accounts including disputes, insolvencies and recoveries
17. Oversee direct debit collections, order releases and ledger management
18. Manage daily bank transactions, multi-currency allocations and cash reconciliation
EXPERIENCE & SKILLS REQUIRED
19. Proven experience managing credit control in a multinational or European environment
20. Strong understanding of European credit practices and regulations
21. Demonstrable people management and stakeholder engagement experience
22. Confident communicator with strong negotiation skills
23. Highly organised, analytical and detail-focused
24. Strong Excel capability (pivot tables, lookups); ERP experience advantageous
25. Ability to manage sensitive and confidential information
26. Additional European language skills advantageous