We’re delighted to be supporting our Horley-based client in their search for a Customer Success Coordinator to join their team on a 12 Month FTC. This is an exciting opportunity for someone with a strong customer service background and excellent Excel skills to develop their career in a varied and rewarding role. Customer Success Coordinator – 12 Month FTC Location: Horley (Hybrid working available after training – minimum 2 days in the office) Salary: £22,000 – £24,000 (DOE) Hours: Monday to Friday, 9am–5pm (35 hours per week) Benefits Include: Pension scheme, increasing holiday with length of service (start at 20 days rising to 25 days), Holiday EXTRA - purchase up to 5 days extra holiday per year, Employee Assistance programmes – health/legal/counselling, award bonus, Season Ticket Loans, Company social activities inc. Summer BBQ, Festive lunch and much more! The Role: As a Customer Success Coordinator, you’ll act as the voice of the customer, ensuring their needs are always at the heart of business decisions. You will support teams in prioritising customer care, monitor and track recurring issues, and highlight customer pain points to drive continuous improvement across the business. Key Responsibilities Include: * Manage and log customer complaints, ensuring timely acknowledgment, escalation, and resolution. * Monitor performance against KPIs, supporting tea...