Overview
As an Operational Support Grade (OSG), you will play a key part in supporting the day-to-day running of a busy prison. You will be part of a supportive team doing a variety of tasks – from security and searches at the gate, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. It’s a varied and active role involving tasks which combine desk duties with more physical tasks such as lifting, carrying and walking to escort vehicles across the prison grounds.
Travel to work: some prison establishments are in rural locations with limited public transport, so a driving licence and own transport is beneficial but not essential unless specified. Shift start and finish times are fixed and it is your responsibility to arrive on time for the start of your shift. Please carefully consider the location of this vacancy and your transport options.
Applicants must hold a full, valid UK driving licence which includes the D1 vehicle category (allows you to drive vehicles with no more than 16 passenger seats, a maximum length of 8 metres, and a trailer up to 750kg).
Responsibilities
* Support the day-to-day operation of the prison, including security and searches at the gate, deliveries management, visitor supervision, and monitoring communications and CCTV.
* Perform a combination of desk duties and physical tasks, such as lifting and moving belongings, and escorting vehicles around the prison grounds.
* Work a variety of shifts, including weekends and nights, to ensure continuous operation.
Qualifications and Attributes
* No formal qualifications required for this role, but strong communication skills and the ability to stay calm under pressure are important.
* Good judgement, common sense, and a strong sense of teamwork are essential.
What You Can Expect
* Excellent training and opportunities for progression and development.
* Opportunity for future movement within prison roles, including potential to apply for the OSG to Prison Officer conversion scheme.
Benefits and Additional Information
* Annual leave: 25 days on appointment, increasing to 30 days after 10 years (pro-rata).
* 9 paid holidays (bank, public and privilege holidays).
* Access to a paid Level 2 apprenticeship in customer service.
* Access to the Civil Service pension scheme, season ticket loans, retail discounts, Employee Assistance Programme, and Cycle to Work scheme.
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