Job Description
3 months contract with a Local Authority
Job Summary:
• The Scheduler (Grade 5) will provide a high-quality and effective scheduling management service within the Housing & Communications Directorate, Estate Management section.
• The role is responsible for coordinating and issuing work to Operatives, managing diaries and resources, and acting as a single point of contact for officers, managers, supervisors, operatives and customers.
• The post supports service delivery during a planned peak in demand and involves a mix of home and hybrid working.
Key Duties/Accountabilities (Sample):
• Manage and maintain the Caretaking Services scheduling database to ensure accuracy and efficiency.
• Coordinate, issue and reschedule jobs for Operatives, responding to short- and medium-term service demands.
• Monitor scheduling diaries and deploy resources effectively to meet service objectives.
• Re-schedule work in response to emergencies, unplanned absences or changes in priorities.
• Provide day-to-day management of work, including agreeing job overruns where appropriate.
• Act as a key point of contact for staff, managers, councillors and customers regarding scheduling queries.
• Communicate clearly with customers and service areas by phone, in writing and in person.
• Support customer satisfaction by resolving complaints and service issues effectively.
• Assist with the coordination and operation of quality systems and performance monitoring.
• Maintain accurate records and provide reports and monitoring information as required.
• Support and promote the use of current and emerging technologies.
• Comply with equality, health & safety and safeguarding policies and procedures.
Skills/Experience:
• Experience of scheduling, planning or coordinating work within a housing, repairs or operational environment.
• Experience of working with databases and updating records accurately.
• Confident use of IT systems and new technology.
• Experience of dealing with customers, councillors and stakeholders professionally.
• Ability to manage competing priorities and work to deadlines.
• Experience of resolving complaints and disputes effectively.
• Strong written and verbal communication skills.
• Methodical approach with the ability to follow complex procedures.
• Ability to work effectively as part of a team and independently using own initiative.
• Good numeracy skills and ability to produce reports and statistics.
Additional Information:
• 37 hours per week.
• Some homeworking on a rota basis.
• Based at County Hall with flexible working across locations as required.
Requirements
• Experience of scheduling, planning or coordinating work within a housing, repairs or operational environment. • Experience of working with databases and updating records accurately. • Confident use of IT systems and new technology. • Experience of dealing with customers, councillors and stakeholders professionally. • Ability to manage competing priorities and work to deadlines. • Experience of resolving complaints and disputes effectively. • Strong written and verbal communication skills. • Methodical approach with the ability to follow complex procedures. • Ability to work effectively as part of a team and independently using own initiative. • Good numeracy skills and ability to produce reports and statistics.