Description Salary: £28,344 - £31,719 per annum Grade: C Permanent Contract 37 Hours per week Situated on the River Thames, Thurrock is an ambitious unitary with vision and opportunities for its residents and businesses. Thurrock’s Debt Management Team is a highly recognised services having been nominated twice for the IRRV (Institute of Revenues Rating and Valuation) Most Improved Team of the Year Award and was in the finalists in 2012 and achieved a Bronze Award in 2013. The team are currently looking for a Recovery Officer to join this dynamic team. You would be involved in collection of personal and commercial debt totalling over £230m per year. We make collections on services such as Revenues and Benefits, Non-Domestic Rates, Trade Waste and Sundry debts. You will have a portfolio of accounts which will require a variety of contact streams including telephone calls, written enquiries, emails, face to face visits and attendances to Court. The ideal candidate will have: Confidence to be able to manage difficult conversations A knowledge debt collection processes A full knowledge and understanding of the Thurrock Fair Debt Policy Experience using negotiation skills Experience of communicating with members of the public. In return for your time and commitment, we offer: Generous annual leave entitlement – 25 days rising to 30 after 5 years’ service Flexible working to support a good work life balance An excellent Employee Assistance Programme Excellent training opportunities and an established CPD programme Reflective supervision and management support A Disclosure and Barring Service (DBS) Check at Basic Level is required for this post. Advert Closing Date Redeployment Only: 8th June 2025 Internal & External: 22nd June 2025 Interview Date: To Be Confirmed To view the Job Profile and Person Specification please follow the link below: Download Job Profile (PDF Document) “If you encounter an error message when opening the Job Profile link please refresh the error page”