Job Description
We have an exciting opportunity for an IT Support Team Lead (2nd Line) to work for our reputable client based in the Hayes area.
MFK Recruitment has successfully recruited 42 candidates for this client within the past 5 years, 31 are still with the company too! They retain their staff due to the excellent culture and progression opportunities.
As the IT Support Team Lead, you will be leading one other IT Technician and remaining hands-on.
If you are looking for a role where you can learn new technologies and utilise your current skills, then this is certainly the role for you! This Lead IT Support Engineer role comes with genuine progression, my client is extremely interested in candidates looking to learn and progress.
This is an On-Site role working for our client in the Education sector. The successful candidate will need a vehicle as they will be travelling to 3 different Education sites, all within a few miles of each other.
IT Support Team Lead (2nd Line) - primary responsibilities:
1. Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix
2. Incident and problem management – taking over from 1st line engineers where escalation is required
3. Provide exceptional service support to internal and ...