Job Title: Service Advisor - Part Time - Nissan Maidstone
Reference: REQ12649
Date Posted: 27/06/2025
Location: Nissan Maidstone
Salary: Competitive Basic Salary Including an uncapped OTE
Hours: Part-time hours per week, including Saturday mornings on a rota basis
Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discounts, and a purchase discount scheme
Bonus Schemes: Uncapped OTE and bonus scheme, details to be discussed at interview
About Marshall Motor Group
Established in 1909, Marshall Motor Group is the UK's 7th largest motor retail group with over 130 franchise stores across the UK. Our vision is to be the UK’s premier automotive retail group, creating a people-centric culture and delivering retailing excellence. We are part of Constellation Automotive Group, Europe's largest digital used car marketplace.
The Role
As a Service Advisor, you will be the point of contact between customers and our workshop, based front of house in the showroom. Full training is provided, including our Marshall Customer Journey induction, shadowing, and a buddy system.
Candidate Requirements
* Previous customer service experience is essential
* Passionate about delivering excellent customer experience
* Ability to work to deadlines and manage customer expectations
* Strong attention to detail and organizational skills
* Supportive of complex customer issues, professional, and team-oriented
* Tech-savvy, experience with CRM systems preferred
Key Responsibilities
* Build and manage customer relationships from booking to arrival
* Support customers throughout their journey with positive engagement
* Advocate for the business and support customer decision-making
* Accurately complete administrative duties
* Assist customers with future requirements
* Contribute to team efforts to deliver outstanding service
If interested, apply online. Our recruitment team will contact you to discuss further.
We are committed to equal opportunity employment and do not discriminate based on gender, race, ethnicity, age, sexual orientation, religion, or disability.
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