Job summary
The medical secretary will be required to provide efficient and effective secretarial duties to named consultants and their team and act as the first point of contact for all forms of communication for the consultants and their team. The medical secretary will also provide flexible secretarial support to clinical teams as requested by the Senior Operational Manager to support service requirements during absence as necessary.
The medical secretary will work with support administrative teams to develop collaborative working partnerships which positively contribute to the overall efficiency of the team.
Main duties of the job
* To prioritise all incoming mail and action accordingly
* To answer all incoming telephone calls and emails from patients, carers and other healthcare professionals in an efficient manner. Actioning and resolving queries or referring onto other departments and agencies as appropriate
* Communicate with patients, colleagues, internal and external
* Ensure all investigation results are readily available to the clinical staff
* Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary
* Prioritise own work efficiently and effectively, highlighting any issues to the Band 4
* Type all forms of clinical correspondence as dictated by medical staff, by use of audio or copy typing
* Liaise with the outpatient team regarding outpatient appointments
* To action fast track referrals (if appropriate) to ensure timely appointments are made.
About us
At Somerset NHS Foundation Trust, we\'re committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
* Flexible working options to help you balance work and life
* NHS pension scheme for long-term financial security
* Generous annual leave allowance to recharge and relax
* A strong focus on career development to help you grow and achieve your potential
Additionally, you\'ll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it\'s a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Details
Date posted: 07 October 2025
Pay scheme: Agenda for Change
Band: Band 3
Salary: £24,937 to £26,598 a year
Contract: Permanent
Working pattern: Full-time
Reference number: 184-OL-OR-3433
Job locations: Musgrove Park Hospital, Musgrove Road, Taunton, Somerset, TA1 5DA
Job responsibilities
For a full list of duties and responsibilities, please refer to the attached Job Description and Person Specification.
Person Specification
Qualifications (Essential)
* GCSE English and Mathematics
* Minimum of two years office management and administrative experience
* Ability to demonstrate an intermediate level of skill across Microsoft Office Suite of software (including Word, Excel, PowerPoint, Outlook)
Experience (Essential)
* Awareness of the importance of maintaining patient confidentiality
* Good communication skills both written and oral
* Ability to operate a personal computer with knowledge of word processing, spreadsheets, database and presentation software
* Ability to understand and work with financial, administrative and personnel processes and practises
* Strong customer service skills
* Accuracy and attention to detail
* Excellent communication skills, confident and assertive, clarity in written, telephone and face to face contacts
* Ability to communicate with multi-disciplinary professionals and staff incorporating diplomacy and absolute discretion
* Capability to organise meetings
* An effective and supportive team player with the capability, confidence, temperament and self-motivation to work independently where circumstances dictate
* Ability to work to Standard Operating Procedures (SOPs)
* Evidence of ongoing personal development
Desirable
* Experience of working within an office environment
* Previous NHS experience
* Knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Somerset NHS Foundation Trust
Address: Musgrove Park Hospital, Musgrove Road, Taunton, Somerset, TA1 5DA
Employer's website: https://www.somersetft.nhs.uk/
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