Job Description
About the Role
We are seeking a Customer Service Associate for our ADHD Assessment and Treatment service for adults across the UK. The service provides fast, evidence based diagnostic assessments, safe medication initiation and titration and ongoing reviews.
You will be supporting patients through a clinical pathway, using clinical and operational systems for telephony, bookings and general support.
This is a Full-Time permanent role based on a Hybrid model, our office is based in Shoreditch, London.
Key Responsibilities Include
* Patient communication and call handling
* Booking and scheduling appointments
* Support patient queries
* Clinical escalation
* Issue resolution
* Processing payments
* General administration
What We’re Looking For
* Experience of customer support in a healthcare setting
* Experience working within neurodiversity, mental health or practice administration
* Experience using EHR systems
* Experience within call handling, administration and operations
* Understanding of confidentiality, GDPR and safe data handling
* Familiarity with CQC expectations
* Excellent communication skills