Operations Administrator - Hygiene Operations, Tamworth
Client: phs Group
Location: Tamworth, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 94680c9d5af1
Job Views: 3
Posted: 02.06.2025
Expiry Date: 17.07.2025
Job Description:
Operations Administrator
As an Operations Administrator, you play a key part in the success of phs. Working behind the scenes, your skills help keep our Operations Centre running smoothly. This diverse and interesting role requires you to coordinate service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre. You will act as a link between the Service Drivers and the Operations & Service Manager.
A day in the life of an Administrator at phs will involve:
* Coordinating service routes and briefing/debriefing drivers to improve delivery and customer service.
* Answering calls from service drivers, clients, and Head Office regarding site service.
* Serving as a link between Service Drivers and the Operations & Service Managers.
* Distributing work to available employees, ensuring tasks are completed according to KPIs and within specified timeframes.
* Preparing data for briefing and debriefing sessions with service drivers.
* Processing completed routes and attendance in real time.
* Suggesting improvements to workflows and communicating these to the Operations Centre Manager.
* Monitoring service and delivery progress, resolving issues, and ensuring the best overall service to customers.
The ideal candidate for an Administrator role at phs will or must have:
* Customer Focus & Relationship Management skills.
* People Management & Development skills.
* Knowledge of Health & Safety Regulations.
* A versatile and creative mindset to monitor service progress and resolve issues effectively.
In return for your commitment and expertise, you will get:
* A salary of £24,000
* 13 pay periods per year (every 4 weeks)
* Discounts with retailers including O2 and F&B.
* Pension scheme.
* 30 days holiday entitlement, including bank holidays (we do not work on Christmas Day).
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