Job Advert
The Opportunity
We are seeking an experienced Administration Assistant based at our Ewloe office in North Wales, office based, Monday to Friday. You will have a demonstrable track record of working within an admin team within a housing or customer focused environment to support our two award-winning companies to make a real difference to people's lives, homes and communities.
Who are we looking for?
Role
To succeed in this role, you will have a genuine passion and interest in what we do as an organisation. To help us deliver an excellent service you must have a proven track record in the following:
* A strong customer focused and empathetic approach to dealing with residents?
* Able to provide an important part of the administration function and support the Senior Administration Officer with tasks or suitable projects?
* The ability to work as part of a small, busy team as well as to work alone and therefore capable of organising your workload and making decisions?
* Someone that has positive and flexible attitude, with strong values that align well to ours?
* Excellent communication skills and the self-awareness to continuously improve yourself and others?
* Proficient knowledge of Microsoft Office software (Word, Excel, Outlook)?
* A proven track record of working in an administration role?
* A desirable skill for this role is fluency in Welsh, enabling you to converse comfortably with customers and to comprehend and compose emails in Welsh.
What you will be doing?
Using the WWH values, you will demonstrate effective skills and behaviours to confidently be a part of the administration function and provide assistance and support to the Senior Administration Officer and wider team. You will enable the delivery of services to our residents by providing effective administrative support to all departments within the Group.
You must also be a good communicator and provide a high quality, friendly customer-orientated reception service. Reception duties form part of this role and therefore you should be able to provide good customer service when dealing with the general public face to face
This role includes supporting the delivery of a high quality service by responding to external partners delivering this service on behalf of the Association as well as taking personal responsibility for dealing with resident/staff queries.
For further information about the role please view the attached role profile in the recruitment pack.
What's in it for you?
In Return For Your Hard Work, Commitment And Innovation, You Will Enjoy An Environment Focused On More Than Just Competitive Pay. You'll Enjoy
* Salary £24,499 - £26,573 per annum.
* 25 days annual leave, increasing to 30 days with service the ability to buy and sell up to 5 days (pro rata), as well as, time off for volunteering, health screening and more.
* 8 Bank Holidays per annum, and an extra day at Christmas
* Choice of Defined Contribution or Defined Benefit pension, both including 3 x death in service life insurance cover.
* Opportunities to develop and grow.
* Regular feedback, training and support from your manager and team,
* Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit.
* And lots more
Where is the role based?
You will work from our office based in Ewloe.
Want to find out more?
Why not arrange an informal conversation with Diane Barnes, Senior Administration Officer on and can find out lots more in the recruitment pack.
Apply now
Applying Is Easy, Just Click The Blue Button At The Bottom Of This Page To Begin Our Online Application Process. We Are Asking Applicants To Attach a CV And a Covering Letter Addressing The Following
Within your cover letter, please tell us why you are interested in the role and how your skills and experience meet the Essential and Desirable criteria using relevant examples
Successful candidates will be required to undertake a DBS check due to the nature of the role.
Closing date:
Monday, 13th October 2025
Assessment date:
Monday, 20th October 2025
Apply for this job