Resident Liaison Officer - Coventry (Short-Term Contract) Are you a people person with excellent communication skills? Do you thrive in a dynamic environment and enjoy making a positive impact on communities? Our reputable Housing Association is seeking a dedicated and proactive Resident Liaison Officer to join our team in Coventry on a short-term contract, starting 19th June 2025. About the Role: As a Resident Liaison Officer, you will be the primary point of contact for residents during upcoming housing improvement works. Your key responsibilities will include: Building positive relationships with residents and addressing their concerns. Providing clear and timely information about planned works, potential disruptions, and progress updates. Acting as a crucial link between residents, contractors, and the housing association. Managing and resolving resident inquiries and complaints efficiently and empathetically. Conducting pre-entry surveys and post-completion resident satisfaction checks. Ensuring residents are fully supported throughout the duration of the works.About You: We are looking for someone with: Proven experience in a resident liaison, customer service, or community engagement role, ideally within a housing or construction setting. Exceptional interpersonal and communication skills, both written and verbal. A compassionate and understanding approach to resident needs. Strong problem-solving abilities and a ...