Job Description
Area Operations Manager
Reports To: Head of Operations
Purpose:
To provide SOHO Coffee shops Ltd with implementation, monitoring and review of a retail operation that maximises net retail profit.
Principal Accountabilities
* Development of net profit across the entire store’s operation.
* Driving sales and controlling cost across all stores using weekly and monthly P&L’s and agreed commercial targets.
* Recruit, develop, and train our team to make positive impact in all areas.
* Responsible for maximising each store’s relationships with centre managers and influential neighbours to the gain of sales and net profit.
* Maintain and sponsor a positive and respectful company culture to build motivated teams and faithful individuals at all levels.
* Develop and maintain a strong customer service culture as a point of difference on the high street.
* Take a leading role in building positive sales management with the store teams – coaching and empowering everyone.
* Review & audit Food Safety regulations in all locations. Drive and review actions to improve.
* Review & audit operational standards, cash controls, margins, & GP in all locations. Drive and review actions to improve.
* Ensure the correct response to the production of the weekly trading information and the monthly management accounts. Drive and review actions to improve.
* Audit and review Health & Safety compliance.
* Audit and review Fire Safety compliance.
* Oversee & guide disciplinary process, to ensure legal compliance and protect company reputation.
Key Skills & Experience
* Evidence of leadership and management skills.
* 2 years’ experience in a similar role – multi‑site management in food retail is a prerequisite.
* Excellent communication skills – good control of English language; able to communicate well both orally and in writing. Confident presentation skills.
* Commercial – must be able to demonstrate a commercial aptitude – be able to read a budget; demonstrate experience in target delivery; demonstrate a thorough level of understanding of the term gross profit and what factors affect the achievement of gross profit.
* Good IT skills. Able to utilise Microsoft Outlook, Excel, Word, and PowerPoint.
* Aptitude for developing and implementing business strategies.
* Full driving licence.
Compensation: To be discussed
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