Job Description
Contact Centre Team Manager - SMR Department
Location: Bescot
Contract: Full-time, Permanent
Salary: Up to £36,000 per year (DOE) + benefits
Hours: 40 per week, Monday-Friday (8am-6pm shifts), plus rotating weekends with rest days
Why join us?
RAC is on an exciting growth journey, and we’re looking for a dynamic Contact Centre Team Manager to lead our Service, Maintenance & Repair (SMR) department. This is your chance to be part of a team that puts customers first, drives performance, and supports colleagues to thrive.
What you’ll be doing
* Lead and inspire a team of contact centre colleagues across multiple channels.
* Deliver exceptional service to members and non-members, keeping customers at the heart of everything we do.
* Set high standards aligned with RAC values, ensuring service and commercial goals are met.
* Create a customer-first culture by resolving requests at first contact and driving ownership.
* Build a high-performance environment through coaching, engagement, and development.
* Drive KPIs to balance productivity, service quality, and cost efficiency.
* Support career growth with regular performance and development reviews for your team.
What you’ll bring
1. P...