Soft Service's FM Job ID 161559 Posted 15-Apr-2024 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Stockport - England - United Kingdom of Great Britain and Northern Ireland Soft Services FM CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Site Supervisor to join the team located at Stockport. The successful candidate is responsible for the coordination of FM & Soft Services to site to meet SLA requirements and key performance indicators. Key skills - Leadership - Coordination - Communication - Time management - Team management - Project management Role Summary: - Work with management to ensure training plans are in place and implemented - Leading, coaching, developing and mentoring to on site cleaning and portering teams - Maintain the image, appearance and professional standing of CBRE GWS technical team at all times - Supervision of the cleaning and portering team and governance over the Security, Catering, Grounds, Pets control, Waste, technical representative out of hours. - Act as point of contact for all soft service delivery - Attend meetings to fulfil the role, such as weekly client meeting, daily planning, service insight reviews - Plan and manage workload on shift; scheduling works based on priorities to ensure completion of PPM's / CM's and reactive work orders within defined SLA's; highlight any concerns to Hard Services Supervisor - Ensure high degree of communication at shift handover via verbal handover period, shift log book, email and status board. - Updating and managing of elogbooks for soft services records - Liaison with other FM Workplace Solutions service providers to provide an integrated service. Provide timely customer feedback verbally face to face, email or calling card - Act as Authorised Person for control of work - CBRE GWS and specialist contractors to agreed. - Safe System of Work system to be followed, understood and implemented for each of your team members in their day to day activities - Lead in shift training by scenarios and lessons learnt; knowledge from O&M's on site drawings. Operate critical plant where authorised - Ensure compliance to client and CBRE GWS health and safety processes and procedures at all times for all work carried out by CBRE GWS staff and sub-contractors - Carry out toolbox talks, workplace assessments and audits at required frequencies supporting Hard Services Supervisor as required - Adherence to CBRE GWS business processes and procedures with correct financial approvals. - Ensure appropriate budgetary control is exercised on all CBRE spend (parts, tools, instruments, training, PPE) - Primary focus on delivery of all FM Operations in accordance with KPI & Output measurements - Support / Monitor 3rd party maintenance supplier activities when required and report any corrective works arising - Comply with QHSE requirements as outlined within the SLA - Report all accidents, occupational illnesses and emergencies in relevant books / documentation - Ensure all contractors, under sphere of control, operate within appropriate H&S processes and client HSE standards - Conduct monthly self-assessment SLA checks in support of quarterly contract performance requirements - Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns - Co-ordinate site waste and recycling arrangements - Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns, ensuring customer is kept appraised at all times - Act as deputy in the absence of line management - Provide and arrange cover for the operational team as defined by line management - Other activities and responsibilities may be individually defined CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)