Education Services Administration Apprenticeship - University of Cambridge
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About
28th August 2025
The University of Cambridge is one of the world’s oldest and most successful universities. They are a renowned centre for research, education, and scholarship that makes a significant contribution to society. The University is consistently ranked amongst the top universities in the world. Their affiliates have won more Nobel Prizes than any other University.
The University of Cambridge is a public collegiate research university in Cambridge, England. Founded in 1209, the University of Cambridge is the world's third-oldest university in continuous operation.
This role is designed to support the work of departments at peak times to ensure services are maintained but also to offer the opportunity for small projects to be completed without detriment to ongoing work outside of these times.
Key Responsibilities:
Administrative support:
Provide administrative support to various teams. This includes maintaining records and update information sources, maintaining websites and other online content, collating and distributing information, printing.
Documentation and record-keeping:
Maintain filing systems, check university systems to ensure information is accurate and complete. Amending or adding notes to incomplete or inaccurate documentation as additional information is received. Checking documentation to ensure that it meets compliance requirements (e.g., supporting student immigration activity, DBS checks).
Data Processing:
Collect and collate data, update associated spreadsheets and/or databases (such as CAMSIS), provide statistics or standard reports using existing templates. Inputting data into databases and spreadsheets from a range of sources. Performing checks to ensure that data is correct.
Supporting off site events/administrative processes:
Supporting off site events as required (for example examinations). Acting as the point of contact between office-based colleges and site staff events.
Respond to enquiries and communications:
Act as point of contact for internal and external enquiries to the team.Respond to enquiries, which may be detailed and/or non-routine in nature. Provide clarification on procedures and regulations by phone, face to face and email and refer to others as appropriate. Contacting stakeholders to inform them of the outcomes of specific procedures or processes.
Reception Service:
Reception service Provide a reception service for the Department. Welcome visitors to the department, deal with telephone enquiries, take accurate messages and pass them on to appropriate staff, collect incoming post and distribute, monitor and approve room bookings.
Training:
Assist with the training of new members of the team for the processes and tasks that the post holder has experience of. Amending process documents and assisting in identifying areas of improvement on processes.
Other duties:
Other duties To undertake other activities, appropriate to the level of this role.
Entry requirements
GCSE Maths and English at grades 4 or above.
Skills required
Training to be provided
The learner will be studying the Business AdministrationLevel 3Apprenticeship Standard qualification.
Things to consider
As an Apprentice Administrator, you will work alongside experienced staff, in a number of teams, to support them during peak periods. In addition, you will study to complete a Business and Administration Level 3 Qualification using the skills and knowledge you have built up to complete your projects and assignments.
The University of Cambridge has 10,000 roles across the city of Cambridge. This apprenticeship can lead to a transition into many areas of University administration.
Closing Date
The closing date for this job offer is on 31/08/2025
West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.
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