The opportunity
Delaware North UK is hiring a full-time Deputy Head of Concessions at Wembley Stadium in London. At the heart of UK sports and entertainment, there are always opportunities to thrive. As a Deputy Head of Concessions, you will be driving the concessions strategy and daily operations, delivering cost-effective, efficient, quality service to our guests, while also managing cost lines according to financial plans. If you are the self-starting, problem-solving, innovative leader we are looking for, ready to share our vision for operational excellence in this electric environment, take a shot at your career with us. Join our valued team at this extraordinary venue.
Pay
£55,000 per annum
What we offer
Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you’ll find yourself working at the coolest venues with some of the best team members. We’re looking to create the future of hospitality, so if you’re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you’ll receive:
* A generous 33-day holiday allowance (including bank holidays)
* Favourable pension contributions
* Experience in a dynamic workplace hosting major international sporting events and concerts.
Help us delight the world by applying today.
What will you do?
* Collaborate with the concessions and culinary teams to ensure effective event-day operations, ensuring successful information flow by collaborating with logistics and operations teams.
* Manage operating costs, adhering to forecasted targets relating to labour planning, stock-to-cash analysis, and food and beverage cost lines to support future planning and improve performance.
* Conduct operational reviews to improve guest experience and business performance.
* Build strong relationships with senior business leaders and provide administrative assistance when needed, including proactively supporting recruitment, onboarding, and team member training, ensuring a high-performance culture focused on guest service excellence.
* Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence.
More about you
* Degree, or 5+ years’ managerial experience.
* Experience managing, guiding, and leading large teams within a high-volume, fast-paced retail catering sales environment.
* Working with technology platforms within an operational environment is beneficial.
Who we are
Since its opening in 2007, Delaware North have been the proud hospitality provider at the iconic Wembley Stadium, home to England’s National Football Teams. As the UK’s most significant sports and entertainment venue, the buzzing Wembley Stadium has showcased some of the world’s most iconic events, giving Delaware North team members countless opportunities to build outstanding memories with our guests.
From the Lionesses making history in 2022, winning the UEFA Women's Euros with a record crowd for their first European title, to world-class concerts, there is something for every entertainment enthusiast to enjoy. Wembley Stadium holds historic moments in English entertainment; with a glowing reputation that proceeds itself, working with Delaware North at Wembley gives you first-class access to making spectacular events come to life. With jam-packed events year-round, there will be opportunities to excite everyone; this might not be your only job, but it may be your best!
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Together, we’re shaping the future of hospitality — come grow with us!
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