Job Title: IT Support Analyst (Law Firm), Oxford District
Client:
DGH Recruitment
Location:
Oxford District, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
06.06.2025
Expiry Date:
21.07.2025
Job Description:
Note: Experience working in a law firm is essential.
We are seeking an IT Service Desk Analyst / 1st/2nd Line Support Analyst to join a reputable law firm based in London on a permanent basis.
Summary:
The Service Desk Analyst will report to the Service Desk Manager and will be the primary contact within the IT Service Desk. The role requires excellent customer service skills, the ability to multitask, and to remain calm under pressure.
Key Responsibilities:
* Providing professional and consistent technology support to all staff
* Responding to incidents and requests reported via all mediums
* Accurately recording incidents and requests and responding within the set Service Level Agreement
* Maintaining and updating incident and request records
* Alerting senior staff of recurring incidents and potential issues
* Keeping customers informed and updated
* Escalating problems to senior team members and third-party suppliers when necessary
Attributes/Skills:
* Knowledge of Windows 10 and Microsoft Office 365
* Understanding of PC hardware and operating systems
* Awareness of Active Directory
* Experience logging tickets in ITSM call logging software
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