Access and Engagement Worker (Ref: 0118ZN)
All applicants must submit a CV along with a cover letter explaining why they should be considered for this role. Applications will not be accepted without a cover letter. Please note that this role may close earlier than the stated deadline if we receive a high volume of applications, so we encourage you to apply as soon as possible. Closing date: Monday 23rd March 2026
About the Role
Permanent, full‑time position working 37.5 hours per week, which may include some evenings and Saturdays on occasion. Flexibility is required for initial contact with clients who are unavailable during normal office hours.
Salary: £25,000 – £30,000 per year, rising each year in line with our pay progression salary bands.
Location: Dumfries and Galloway – a drug and alcohol support service covering the whole region from 2 fixed bases. The role is based at either of the fixed sites, working as part of an established team.
Key Duties
* Act as the first point of contact for new clients.
* Arrange appointments, coordinate referrals and answer telephone calls to provide an efficient information service.
* Provide accurate data entry and produce basic statistical reports as requested by management.
* Signpost new clients to appropriate services and ensure they have the information needed to access support.
Essential Skills and Qualifications
* Demonstrable ability to use digital systems confidently, including data entry, remote access platforms and case‑management systems (e.g., Nebula or similar).
* Accuracy and attention to detail.
* Strong client‑facing communication skills.
* Ability to prioritise and organise workload across multiple practices.
* Strong time‑management skills, with flexibility where required.
* Basic knowledge of signposting and community support pathways.
Benefits
* 28 days annual leave, plus bank holidays.
* An extra day off for your birthday or a special occasion of your choice.
* Enhanced maternity, paternity and adoption leave.
* 2 days paid volunteer leave per year.
* Auto‑enrolment into We Are With You's pension scheme.
* Access to a Blue Light Card for savings on high‑street and online brands.
* Flexible working opportunities and support for wellbeing.
* Refer a Friend scheme: receive a £500 bonus for every successful referral that completes 6 months probation.
DE&I Commitment and Inclusive Hiring
We are committed to building an inclusive culture that supports and celebrates the diverse voices of our staff and the communities we serve. We encourage people from under‑represented communities and backgrounds to apply, including those with lived experience, disabilities, racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.
As part of our commitment to the Armed Forces Covenant we provide a guaranteed interview scheme for veterans who meet all essential criteria for a role. We are also a Disability Confident Employer and offer a guaranteed interview scheme for candidates with a disability who meet all essential criteria.
If you have a disability, a learning difficulty such as dyslexia or a medical condition that may affect your performance during selection, we will make reasonable adjustments to enable you to perform to your best.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission for Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr