About Us
Welcome to the RMG family! We are proud to be one of the largest and most respected property management companies in the UK, overseeing a portfolio of over 144,000 households. Here, you’ll find a variety of job opportunities ranging from property management to finance and customer services. We believe in fostering a workplace where every employee can learn, develop, and grow in their chosen career pathway.
Role Purpose
As our Heat Network Accountant, you will play a vital role in managing external billing agents and facilitating debt collection. Your expertise will ensure that customer queries regarding outstanding debts and billing arrangements are handled efficiently and accurately. You will also oversee the financial management and reconciliation of the heat network funds.
Where is the Role Based?
This full-time position is based at our offices in Hoddesdon, EN11 0DR.
Key Responsibilities
* Account for and reconcile the heat network finances.
* Respond to customer queries regarding their district heating accounts.
* Liaise with billing providers on tariff setting and debt recovery.
* Facilitate the transfer of debt from the billing agent into RMG's processes.
* Attend meetings with key clients to discuss ongoing issues and resolutions.
* Provide an escalation path for complex customer queries.
* Adhere to company processes, procedures, and policies.
Essential Skills and Experience
* A background in accountancy or bookkeeping.
* AAT qualified or actively working towards it.
* Proficiency in Microsoft Word, Outlook, and Excel (Intermediate Level).
* Strong attention to detail and excellent time management skills.
* Outstanding communication skills, providing high-level customer service.
* Ability to make informed decisions independently and collaboratively.
Preferred Qualifications
* Member level IRPM (Institute of Residential Property Management).
* Working knowledge of the Heat Network Regulations or the wider utilities sector.
Our Benefits
* A 37.5-hour working week with a competitive salary.
* 27 days of holiday plus all Bank Holidays and 2 additional paid volunteer days per year.
* Free Healthcare cashback Plan for optical treatment, dental care, physiotherapy, and more.
* Sponsorship for study and professional qualifications (up to 5 study days).
* Pension scheme (matched up to 7%) and Life assurance (4 x annual salary).
* Access to Our Place Rewards, offering a wide range of shopping discounts and exclusive offers.
What's Next?
If you’re ready to take the next step in your career and meet the criteria, we encourage you to apply! You’ll be redirected to our careers site where you can explore more about the role and submit your application directly.
At Places for People, safeguarding is everyone's responsibility. We are dedicated to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. Our robust safeguarding policies ensure that all employees, volunteers, and contractors uphold the highest standards of accountability.
By joining Places for People, you will contribute to our safeguarding culture, following our policies and reporting any concerns to protect those in our communities.