Overview
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Location: Halesowen (B62)
Salary: £26,740 per annum
About The Role
As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience.
What You Will Be Doing
* Serve our customers regardless of the channel they use, e.g. web, telephone, email, etc.
* Use My Policy systems to enter customer data to a high standard of accuracy.
* Validate and process new customer accounts assisting customers with any account related enquiries.
* Maintain a strong and up to date working knowledge of all processes relating to relevant products and services.
* To work collaboratively with your peer group and other colleagues sharing best practice.
* When appropriate, seeks opportunities to add value to the customer and build customer loyalty through the promotion of My Policy products and services.
* Provide administrative support to ensure activities related to customer's accounts are carried out in a timely manner and records are maintained.
* Establish and communicate high standards of customer service in line with the company's values and culture.
* Identify and escalate to your line manager any key customer impacting issues to achieve greater business wide success.
* Maintain effective working practices in a team environment, ensuring that compliance and service delivery standards are in line with quality and compliance framework and regulatory requirements.
* Contribute to an open and honest culture within teams through collaborative and supportive working.
* Support a culture of continuous improvement for Customer experience, and operating systems.
* Liaise with relevant stakeholders across the business to instigate and influence positive change.
What We're Looking For
* Strong Communicator
* Effective decision maker in a fast-paced environment
* Individuals who have a passion and commitment to providing quality Customer Service
* Team Player
* Able to prioritise workloads to meet challenging deadlines and ability to multi-task and self-organise.
* Pro-active and well organised
* Adaptable
* Computer literate and proficient in MS Office suite
* Accuracy and attention to detail
* A desire to develop own skill sets
Requirements
* All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
* Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. We are unable to provide visa sponsorships.
* Candidates with experience or relevant job titles will be considered.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Customer Service
* Industries: Administrative and Support Services
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