Description Job Title: Customer Service Advisor (201678) – Permanent MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY 10:00-14:00 10:00-14:00 10:00-14:00 10:00-14:00 Non-Working Day Hours: 16 Hours per week Salary: £25,583 - £25,989 per annum, pro rata. Our Customer Services team are looking for someone to join our small, friendly team to deliver front line services that cover main reception, cashiers counter, the contact centre and post room. You will be the first point of contact for our customers, both in person and on the telephone. You should have experience with dealing with the public and have basic PC skills in order to input and retrieve information so that you can deal with enquiries. Training will be provided in the use of our switchboard and customer service IT systems. If you are interested, please refer to the attached Job profile for more information regarding ‘what is the role’ and ‘who is the person’ we are looking for to join our service. How to apply To make sure your application is above the rest, please review the “job profile” and “how to apply” to ensure your application matches the requirements of the role. Please ensure you fully read and follow the guidance so you can demonstrate how you meet the criteria under “who is the person” on the “job profile”. PLEASE DO NOT JUST SUBMIT A CV. Please ensure you refer to the “how to apply” document when you complete your application as there is information in there that you need to include and evidence in your application for this role. This is really important or you are likely not to be short listed. Email your submission to; gbcrecruitment&64;gosport.gov.uk Application Closing Date: Monday 26 th January 2026 Interviews Date: Thursday 29 th January 2026 All applicants will be advised once shortlisting has been completed. The Council is committed to equal opportunities for all. Customer Services Advisor Grade: 3 16 hour week, Monday, Tuesday, Wednesday & Thursday, in accordance with the Council’s scheme of flexible working hours. Who are we looking for? We are looking for someone who can provide a courteous, helpful and effective reception, call centre, postal and cashiering service to the customers and employer. The post holder will be able to converse at ease with customers. Being able to provide advice in accurate spoken English is essential. The post holder must maintain the confidentiality of information coming to their attention during the course of employment. What is the role? Reception To receive visitors in a warm and welcoming fashion. To be the first port of call for visitors responding/directing to the most appropriate resources to deal effectively with enquiries. To log visitors on the appropriate systems. To book appointments in our service desks. Maintain an open reception area to avoid congestion/poor image. Maintain the supply of publicity material in the reception area and remove outdated publications. Call Centre To process incoming calls courteously and professionally. To listen and give clear advice. To respond or direct to the most appropriate resource. To take payments for multiple departments. To establish priorities between calls. To transfer calls explaining your actions and potential reasons for delays. Post Room To receive incoming mail, and sort into departmental pigeonholes as necessary. To receive mail from departments, sort and record mail in accordance with the correct postal rate ready for collection by the Post Office. To collate and deliver mail to the Councillors lockers. Cash Desk To assist with the collection and receipting of approved income due to the Council. To ensure all monies received are recorded correctly. To carry put basic diagnostic, repair and maintenance work of cash receipting printers. General Report any system faults. To maintain good working relationships with colleagues, staff and Members of the Council. Deal with difficult customers and liaise as necessary with the Senior Customer Services Advisor and Civic Officers. To undertake other tasks, as authorised, on behalf of other Council services. Additional tasks may be required to assist other teams, such as enveloping bulk mailing. To assist in Emergency Planning exercise. Who is the person? We are looking for somebody who: Has basic computer keyboard skills for input purposes and information retrieval. Has good numeracy skills. Has experience of cash handling and recording. Has good interpersonal skills. Has the ability to use a PC. Has excellent customer care skills. Has ability to converse and comprehend information and provide advice in accurate spoken English. Has experience of dealing with the public. Has the ability to communicate clearly on the telephone and in person. Has the ability to use initiative and work under pressure. Has the ability to deal with a variety of people in difficult situations. Who has a willing and enthusiastic approach to training. Is flexible and able to cover other staff member’s absences. Who has a calm and professional approach. Is responsible and reliable. Is a good team worker. Has an understanding of Equality & Diversity Has an understanding of GDPR. Desirable but not essential: Has a qualification in reception work/customer care/business administration. Has experience of working on a switchboard or call centre environment. Has experience of working on reception. Has experience of cashiering. How to apply Application Form