Join our team at Corton, part of the Warner Hotels Group. This 181‑bedroom coastal chalet‑themed hotel is set on the Suffolk coast with a relaxed holiday atmosphere.
At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight‑knitted team that creates truly unique guest experiences.
At Warner Hotels we’re more than just a place to stay; we’re a place where guests come to make memories, discover new experiences, and feel truly cared for.
Front Office Supervisor
Role Purpose
The Front Office Supervisor acts as the on‑shift operational leader, ensuring an exceptional arrival, stay, and departure experience for every guest. They lead the reception team with warmth, confidence, and professionalism, anticipate guest needs, resolve challenges calmly, and maintain smooth communication across departments. Through curiosity and continuous improvement, they elevate service delivery, efficiency, and advocacy, nurturing a positive, guest‑focused culture where the team feels supported and empowered.
Operational Oversight
* Act as the on‑shift leader across the department.
* Monitor operational standards and efficiency in all areas.
* Coordinate with department managers to resolve issues promptly.
Guest Service & Experience
* Serve as the main guest contact during the shift.
* Handle queries, complaints, VIPs, and special requests professionally.
* Maintain visibility in public areas to support engagement and satisfaction.
Team Support & Leadership
* Provide on‑shift support and guidance to teams across all departments.
* Reallocate resources during busy periods to maintain service levels.
* Motivate teams and lead by example with a positive, collaborative approach.
Health, Safety & Compliance
* Ensure adherence to H&S regulations, hygiene standards, and company policies.
* Act as the person responsible for emergency procedures, fire safety, and first aid.
* Complete incident reports and elevate as needed.
Financial & Commercial Awareness
* Monitor upselling opportunities.
* Ensure correct cash handling and billing processes.
* Support cost control while protecting guest experience.
Communication & Reporting
* Conduct thorough shift handovers to ensure smooth continuity.
* Prepare shift reports on key events, feedback, and challenges.
* Communicate urgent matters to senior leadership promptly.
Event & Function Support
* Liaise with organisers and internal teams to ensure requirements are met.
Problem Solving & Crisis Management
* Take decisive action during emergencies or unexpected issues.
* Coordinate teams to minimise disruption and ensure guest safety.
Behaviours, Skills & Experience
* Front Office operations and hospitality service standards.
* Guest experience principles and complaint resolution techniques.
* Hotel systems (iStay, Maestro) and GDPR/PCI compliance.
* Health & safety, fire safety, and compliance requirements.
* Ability to lead and motivate guest‑facing teams effectively during shift.
* Strong communication, organisation, and time‑management skills, and the ability to coordinate multiple departments simultaneously.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering, and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share.
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