Are you passionate about delivering exceptional customer service? Join our growing team and work with our homegrown e-commerce brands, helping customers with their ‘DIY’ shutter orders. You’ll be part of a small, dedicated team reporting directly to our Customer Experience Supervisor. This is a full-time temporary position with the potential to become permanent for the successful candidate. The hourly pay rate for this role is £13.05 per hour, the hours are hours Monday to Friday: 9:00 am – 5:30 pm and one Saturday per month: 10:00 am – 4:00 pm (rota basis).
Key Responsibilities:
1. Provide world-class customer service via phone, email, social media, and live chat.
2. Ensure customers are supported efficiently and effectively at every touchpoint.
3. Offer expert technical advice before purchase to build customer confidence.
4. Use our bespoke order management system to check and confirm orders, suggesting ways to maximise satisfaction.
5. Liaise with manufacturers and customers to resolve queries and finalise technical drawings.
6. Manage shipping and delivery data through our CRM.
7. Resolve delivery, damage, or design issues quickly and professionally.
Essential Skills & Attributes
8. Genuine passion for delivering excellent customer service and supporting people.
9. Strong communication and interpersonal skills, with the ability to build rapport quickly.
10. Collaborative team player who thrives in a fast-paced environment.
11. Positive, proactive, and hardworking attitude.
12. Comfortable working with numbers and interpreting metric measurements.
13. Desirable experience: Previous office or administrative work, retail experience, and familiarity with made-to-measure products.
The successful candidate will have experience in (preferred, but not essential):
14. 1+ years in an administrative or customer service role.
15. Experience in home interiors, window coverings, or online retail is a bonus (but not essential).
Working for First Recruitment as a temporary worker is a great opportunity to experience a variety of work places within different industries, whilst offering flexible working hours. You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as:
16. 24/7 access to NHS approved GP telephone support and prescription services
17. Access to the UKs largest employees discount platform
18. Specialist medical assistance and support hotline
19. Weekly pay
20. Hundreds of gym discounts
21. 24/7 access to mental health crisis support and counselling
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment
Job Types: Full-time, Temporary
Contract length: 3 months
Work Location: In person