ASSISTANT GENERAL MANAGER - PUTTSHACK WATFORD Here at Puttshack we are recruiting an Assistant General Manager for our venue. About us: Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together. Our Vision - To be the universal answer to the question ‘ Where should we get together’ Our Mission - To create lasting memories for people of all generations through a shared, world-class entertainment experience Our Values: Bring your ‘A’ game - We strive for excellence in everything we do Lead the Way - Our associates (staff) embrace and are inspired by change Own the Fun - We revel in our guests’ enjoyment Care Deeply - We take great care of our guests, our associates and the communities we call home The Role: The Assistant General Manager works with the General Manager sharing the responsibility for the day to day running of the business. The AGM deputizes in the absence of the GM and will be a key liaison between the restaurant, kitchen, guest, and associates and head office. It is the ultimate goal of all associates to deliver excellent guest service and so the AGM’s greatest responsibility is to make sure that every single guest has a pleasurable experience. To achieve this, you will need to support the GM in leading and inspiring the team in all areas of the operation. Working Hours: 45 (Including breaks) What’s in it for you? Free golf & 50% discount on food and drink for up to 6. 25 days holiday plus bank holidays Discretionary quarterly bonus Onboarding plan to set you up for success! Access to continuous development through a blended learning approach. Access to Medicash – Our health Cash back benefits platform! Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more! Refer a friend – Up to £500 referral fee* (T&Cs apply) Enhanced maternity & Paternity * Free meal on shift Enrolment to our communication community – PuttApp Wagestream membership - access 50% of your wages as you work, building pots and financial support. Key Responsibilities: BUSINESS Forecasting and controls – assist the GM with planning ahead in order to maximize financial opportunities; anticipate the business in order to ensure costs reflect business levels P&L – achieve and maximize sales and profit targets as set by the GM; assist the GM with monitoring expenditure and follow proper procedure with exceptional expenditure Financial administration – assist the GM with maintaining cash control and complete timely and accurate banking reconciliation; investigate discrepancies; monitor and report on comps and voids; provide accurate data between venue and outsourced accounts Stock – ensure that stock control and budgets are adhered to; ensure correct purchasing procedures are followed; undertake monthly stock takes as directed by the GM; assist the GM to ensure the consistent quality, rotation and levels of stock Premises – assist the GM in ensuring the cleanliness and maintenance of the venue Health and Safety – assist the GM in establishing, maintaining and monitoring the highest standards of hygiene and H&S in accordance with all statutory, legal and company requirements. Equipment – assist the GM as required with overseeing the maintenance of equipment; report any issue in a timely manner; follow-up diligently, particularly with technology and any issue which might impact on health and safety obligations PEOPLE Administration – take responsibility for administration following established procedures, including schedules, organisation, deployment, managing holidays Motivation – assist the GM in leading the team; inspire and motivate them to realise their maximum potential and ensure everyone is fully committed to the growth and profitability of the business Recruitment – follow established procedures; ensure all staff are legally entitled to work in the UK, induction is completed and documented Training and Development – assist the GM in the appraisal of associates; create plans to address any performance issues; identify development opportunities Welfare and Discipline – follow company policy with regard to staff welfare and ensure discipline is maintained; assist the GM in dealing with performance issues in a timely manner as required Uniform, grooming and conduct – maintain the highest standards of presentation, dress and behaviour and ensure that this is maintained by all team members Guest relations – build and maintain excellent relations; meet and greet; maintain guest loyalty Service – ensure that the provision of service and guest care are of the highest standard; consistently act as a role model in the delivery of the highest standards of service Feedback – assist the GM in dealing with written complaints promptly and inform Head Office; together with the GM propose any necessary solutions to issues raised; complete nightly report with accurate information Briefings – assist the GM with appropriate briefings to enable managers and associates to fulfil guests’ arrangements. In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time. Essential requirements Previous experience either as a Venue Manager for at least 2 years or an Assistant General Manager for at least one year, within a similar or hospitality business. Must be located within 1 hour from the Puttshack, Watford location. Leadership Experience: Proven track record of managing teams and leading by example in a hospitality environment, with strong motivational skills. Operational Management: Experience overseeing day-to-day operations, including front-of-house and back-of-house activities, ensuring high standards of service and efficiency. Financial Acumen: Strong knowledge of financial management, including budgeting, forecasting, cost control, and profitability maximization. Guest Service Excellence: Extensive background in delivering and maintaining superior guest experiences, handling complaints, and ensuring customer satisfaction. Business Development: Experience in driving revenue growth, improving occupancy rates, and identifying new business opportunities, such as events or partnerships. HR and Staffing: Experience in recruiting, training, scheduling, and managing staff, with a focus on building a positive team culture. Health & Safety Compliance: Knowledge of local regulations related to food safety, hygiene, and general health and safety practices in hospitality settings. Vendor and Inventory Management: Experience in managing relationships with suppliers, controlling inventory, and ensuring cost-effective procurement. Marketing and Brand Management: Familiarity with hospitality marketing strategies, including digital marketing, social media, and customer loyalty programs. Problem-Solving and Crisis Management: Strong decision-making skills with the ability to manage emergencies, unexpected situations, or operational challenges effectively If your skills, experience and core values align with this opportunity & ours, we encourage you to apply and become a part of our innovative team, where your skills and passion can make a real impact