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Retail Customer Advisor
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty, and ensuring high department standards.
Responsibilities
1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
3. Addressing customer queries with great product knowledge.
4. Collaborating with your team to maintain store cleanliness and upkeep.
5. Working on the shopfloor and other areas as required, including stock management, cash handling, take-to-car deliveries, stock control routines, and restaurant services. This offers an opportunity to gain additional skills and experience.
Who we are looking for
1. A passion for delivering a great customer experience with a friendly attitude.
2. Experience in a customer-facing role.
3. Ability to work well within a team, build relationships, and enjoy celebrating success.
4. Punctual, well-presented, with a proactive and hardworking attitude.
5. Eager to learn new skills and gain new experiences.
6. Thrives in a busy, fast-paced environment.
7. Demonstrates our values: being one team, continuous improvement, positivity, passion for gardens, and customer focus.
What we offer
1. Generous annual leave entitlement, with flexibility to use holidays.
2. Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in food halls.
3. Access to Wagestream for financial wellbeing support, including early earnings access, savings, and advice.
4. Support from Retail Trust, including confidential support, virtual GP, counselling, and retail rewards.
5. Development opportunities through Dobbies Academy and eLearning platforms.
6. A passionate, diverse, and committed team culture focused on customer satisfaction.
About us
Founded in 1865 by James Dobbie, Dobbies is the UK's only garden centre retailer with stores in every nation. We celebrate gardening and plant passion through our products, services, and community events. Our stores often feature restaurants or coffee shops, creating a welcoming environment for customers. We are committed to being a great place to work, encouraging colleagues to be their best and celebrate successes together.
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