Customer Services Team leader
+6 month contract with the option to go permanent
+On site in Newcastle
+£16 - £22 ph
Skills:
+Team leading experience
+Customer Services
+Call centre experience
+Ideally within financial services
We are seeking a passionate and committed Team Supervisor to join our Customer Service Department. This role suits an ambitious leader who thrives in a fast-paced contact centre environment and is driven to deliver excellent customer service.
Reporting to the Customer Service Operations Manager, you will lead and coach a team of around 10 colleagues, driving performance, engagement, and service excellence. You will set clear objectives, manage performance, handle escalations, and support the day-to-day running of the Contact Centre to ensure service levels are consistently achieved.
Key Responsibilities
* Manage the daily performance of a team of c.10 Customer Service colleagues
* Coach and develop colleagues to improve performance and capability
* Handle complex and escalated customer enquiries
* Support service levels by taking customer calls when required
* Monitor adherence, attendance, and schedules
* Communicate business updates and drive continuous improvement
Experience Required
1. Contact Centre experience...