About the role
The Lead Business Analysis role sits within the Programme Management Office (PMO) which is a strategic partner that supports and leads the organisation through business change, delivering projects and programmes that align to the Which? 3YR vision. Reporting into the Head of Programme Management you will challenge the status quo to develop innovative solutions that help expand business analysis concepts and practices within the organisation. By leading and mentoring you will help junior team members with their development and as the lead BA you will contribute to the strategy of the high performing PMO team.
Key responsibilities include:
Business Analyst- Leads teams in understanding the way the organisation works and the sector it operates in, to support Which? in developing its functions, services and products to meet internal and customer requirements. Leadership- of the BA capability within the organisation.
1. Communication and community - Proactively communicates with and challenges stakeholders, effectively facilitates discussion between internal departments and external parties.
2. Delivery impact and influence - Documenting requirements to the level of detail needed by the team in order to build solutions that meet business needs. Works closely with business stakeholders to fully understand the business requirements so that they are able to influence the thinking and direction of the solutions needed and are able to challenge priorities.
3. Technical mastery - Because business requirements might need to be fulfilled with existing or new solutions, there needs to be an understanding of and the drive to learn new and existing platforms / systems functionality. Drives best practice when it comes to analysis output meeting regulatory requirements.
About you:
With your strong Business Analysis background, you will bring enthusiasm and drive to developing the BA capability within the organisation. Your experience will enable you to work collaboratively with stakeholders, using your technical BA, facilitation, communication and influencing skills to effectively challenge the status quo and develop innovative solutions. You will show tenacity and curiosity in learning new processes and systems and take a data driven approach to improving working practices. Experience working specifically on IT-related projects is essential.
We also have these benefits for you to consider:
4. Generous Holiday allowance of 28 days a year from the start (plus bank holidays)
5. 35 hour working week
6. Hybrid way of working, with patterns agreed at team level, based on the requirements for the role
7. Award winning pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
8. Discount site Sodexo which offers large % off every day shopping
9. Eligible to join Charity Worker Discount scheme – further savings and offers
10. Annual Bonus (up to 5% currently, depending on employee and company performance)
11. Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme - at 6 months
12. Free life assurance cover (worth at least 4 times your annual salary)
13. Free access to Which? member content and free access to Which? money and legal helplines
14. Free fruit at all office sites, free bean to cup coffee and daily free breakfast is available everyday in our offices
15. Work from (almost) anywhere” for 4 weeks of the year policy
Our interview process usually involves 2 stages:
16. Sometimes a chat with a recruiter by phone (typically 30 minutes), followed by
17. An interview on Google Meet (approximately 45-90 minutes) consisting of values and experience-based competency questions and a role related task on a laptop
About Which?
All our roles are now hybrid (we will supply you with the tools and technologies to enable you to do this).
We also reserve the right to withdraw this advert at any given time due to the number of applications received .
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. As an organisation we're not for profit and all for making consumers more powerful.
We impact in key areas such as consumer rights, scams, data protection and unfair pricing. Our investigations go deep and our expert advice is completely impartial. Same goes for our product reviews – our rigorous tests and expert recommendations help consumers to make better decisions. Come and champion consumers with us – it's important work. As people we're brave, caring, rigorous and insightful in the way we connect with each other to make change happen.
At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want to receive applications from all regardless of age, gender identity, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race or ethnic origin, sex, sexual orientation, transgender status, social economic background. We believe that a diverse workforce helps us to understand and create a positive impact for consumers. We want to ensure that everybody can apply and be part of our recruitment processes, and therefore we can make reasonable adjustments to accommodate our candidates as and when.
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