Customer Service Executive
Poole | £26,000 | Full-Time, Permanent
Are you passionate about delivering outstanding customer service and building lasting client relationships? We're looking for a proactive and enthusiastic Customer Service Executive to join a busy and friendly team in Poole. This is a fantastic opportunity to take ownership of key customer accounts, provide first-class support, and play an important role in ensuring smooth day-to-day operations.
What you'll be doing:
* Managing key customer accounts and developing strong working relationships.
* Handling incoming calls and customer enquiries with professionalism and care.
* Processing purchase orders accurately and efficiently.
* Proactively contacting customers to offer alternatives for out-of-stock items and resolving first-line technical queries.
* Cross-selling and promoting current offers to drive sales.
* Liaising with internal departments to ensure on-time delivery and customer satisfaction.
* Supporting general administration and office coordination tasks.
What we're looking for:
* Previous experience in a telephone-based customer service or sales role.
* Confident communication and strong organisational skills.
* Proficient in Microsoft Outlook and Excel
* Excellent attention to detail and accuracy.
What's in it for you:
* £26,000
* Friendly, supportive office environment
* Opportunity to work with well-established brands
* Monday to Friday working hours (no weekends)
If you're a confident communicator who enjoys solving problems, building relationships, and providing an exceptional customer experience, we'd love to hear from you!
Apply today and join a team that truly values great service and teamwork.
INDCP