Duty Manager - Maternity Cover - Staffordshire
Duty Manager - Maternity Cover
Hoar Cross Hall, Staffordshire
At Hoar Cross Hall, we are proud to create extraordinary experiences in a setting of timeless elegance and exceptional hospitality. Nestled in the Staffordshire countryside, our award-winning spa resort is a place where luxury meets warmth, and every guest journey is thoughtfully curated.
We are now seeking a Duty Manager to join our Front of House team, a confident and inspiring leader who thrives in a guest-focused environment and is passionate about delivering impeccable service.
The Role
As Duty Manager, you will be at the heart of our guest experience, ensuring the seamless day-to-day operation of the Front of House. Acting as a visible presence across the estate, you will lead by example, support your team, and ensure that every guest interaction reflects the high standards synonymous with Hoar Cross Hall.
Key Responsibilities
Operational Excellence
* Overseeing the smooth running of all front-of-house operations during your shift
* Conducting regular floor walks to ensure the estate is presented to the highest standard
* Liaising with all departments, proactively addressing operational challenges
* Leading and supporting reception, concierge, and wider operational teams
Guest Experience
* Providing a warm and engaging welcome to all guests
* Handling queries, requests, and concerns with professionalism and care
* Delivering personalised experiences, anticipating guest needs wherever possible
* Recognising VIP and returning guests, ensuring an elevated experience
Team Leadership
* Inspiring, coaching, and motivating the front-of-house team
* Delivering daily briefings and communicate key updates
* Monitoring performance and provide constructive feedback in the moment
Health & Safety
* Upholding all health, safety, and security procedures
* Acting confidently and efficiently in emergency situations
* Conducting regular safety and fire checks during your shift
Administration & Communication
* Supporting peak-time operations including check-in and check-out
* Maintaining accurate shift logs and incident reports
* Reviewing guest feedback and contribute to continuous improvement
* Working closely with the Front of House Manager to report on performance
About You
* Have previous supervisory experience within a luxury hospitality or spa environment
* Be a natural leader with strong communication and interpersonal skills
* Have a passion for delivering exceptional guest service
* Be calm, confident, and solutions-focused under pressure
* Be highly organised with excellent attention to detail
* Be flexible to work evenings, weekends, and peak periods
* Have experience with hotel systems is advantageous
Why Join Hoar Cross Hall
At Hoar Cross Hall, we believe our people are at the heart of everything we do. In return for your dedication, we offer a supportive environment, opportunities for growth, and the chance to be part of a team that delivers truly memorable experiences every day.
Additional Information
Full-Time - 40 hours per week
Working 5 out of 7 days a week
Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business such as working evenings, weekends, and Bank Holidays
Why Join Us
* Work in a stunning, historic estate with a commitment to excellence in hospitality
* Competitive Rate of Pay
* Complimentary Spa Day on work anniversaries at any of our company spas
* Free meal provided daily through our staff canteen
* Complimentary use of leisure and spa facilities
* Access to the Employee Assistance Program
* 30% discount on overnight stays and spa days
* Discounts on food, drink and retail across our venues
* Pension scheme
* Free Parking
* Refer-a-Friend scheme
* Excellent Induction and training programme
* Perkbox Online benefits and discounts
* On-line Doctor support (appointments/prescriptions)
* A fun, supportive and inclusive work environment with loads of development opportunities
People say you can't choose your family, well we choose you to be part of ours!