CCTV & Emergency Response Controller
Job description
Contract: Permanent
Hours: 37hrs Per week / Full-time Controllers work 12-hour shifts (07:00–19:00 or 19:00–07:00) on a Rota of 2 days, 2 nights, followed by 4 days off.
Weekends, bank holiday working, and some lone working are required to maintain continuous service delivery.
Working Style: Your workstyle in this role will require you to work from a fixed workplace
We are currently seeking a vigilant and reliable individual to join our team as a CCTV & Emergency Response Controller.
Neath Port Talbot’s vision is for the county borough to be a place where everyone has an equal chance to get on in life – a place where people want to live, learn and work and bring up their family. Our dedicated CCTV team plays a vital role in supporting community safety through a purpose-built, state-of-the-art CCTV facility that operates 24 hours a day.
As a CCTV & Emergency Response Controller, you will work from and be responsible for the efficient operation of the Council’s CCTV monitoring facility and out-of-hours emergency service. You will work independently to make critical decisions, ensuring the safety and security of the community while liaising with internal departments, emergency services, local businesses, councilors and members of the public.
Your daily routine will include:
1. Monitoring live and recorded CCTV footage
2. Responding to incidents and escalating where required
3. Operating the Council’s out-of-hours emergency response service
4. Communicating with police, emergency services, and stakeholders
5. Maintaining accurate records and logs of incidents
6. Supporting public safety through proactive observation and response
About you:
Do you have:
7. A minimum of 4 GCSEs at Grade C (or equivalent) or above
8. Strong observational skills with the ability to analyse visual information quickly and accurately
9. Good digital literacy skills for data entry and communication
10. The ability to remain calm, focused and professional under pressure
11. Confidence to handle sensitive or potentially distressing situations
SIA (CCTV) is preferred; however, a commitment to obtaining this qualification within 12 months is acceptable. Full-time Controllers work 12-hour shifts (07:00–19:00 or 19:00–07:00) on a Rota of 2 days, 2 nights, followed by 4 days off.
Weekends, bank holiday working, and some lone working are required to maintain continuous service delivery.
The post is subject to a Standard Disclosure and Barring Service (DBS) check.
We would welcome applicants with experience in roles such as:
12. CCTV Operator
13. Control Room Operator
14. Call Handler
15. Monitoring Centre Operative
About us:
We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.
Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life.
16. Hybrid working (in some roles) and flexible working schemes to improve your work life balance
17. Benefit from a competitive employee package with a remarkable 15.3% employer pension contribution
18. Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
19. Access discounted gym membership with Celtic Leisure
20. Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
21. Purchase a new car through Tusker salary sacrifice scheme
22. Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.
If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.
For an informal discussion,