Job Title: Customer Service Coordinator Location: Staffordshire Employment Type: On-site About the Role A leading construction company is seeking a Customer Service Coordinator to join its Midlands-based team. This role is pivotal in supporting customers through one of their most significant purchases – their new home. You will play a key part in guiding customers through their journey, resolving queries, and ensuring their overall satisfaction, while working collaboratively with a supportive team. Key Responsibilities * Guide and support customers through their new home purchase, ensuring a smooth transition and positive experience. * Resolve initial snagging issues and respond to queries from the public affected by construction sites. * Coordinate with contractors and technicians to complete works efficiently and with minimal disruption. * Follow up with customers to ensure all issues are resolved to their satisfaction, managing expectations throughout. * Handle challenging conversations with empathy and professionalism, delivering excellent service. Skills & Experience Required * 3–5 years of customer service experience, ideally within construction or housebuilding (other customer service backgrounds will be considered). * Strong organisational skills, with the ability to manage multiple cases simultaneously. * Excellent communication and problem-solving skills, with proven abi...