Location
Kettering
Hours
Part time, 22.5 hours per week
Contract type
Permanent
About the Role
Change Grow Live North Northamptonshire has an exciting new post and are looking for a Quality Lead to join our team. Working as part of the leadership team, this role will create and undertake regular and cyclical audits of all aspects of service delivery, collate best practice, implement quality improvement plans, and evaluate impact. You will assist in observed practice, staff coaching, and design and deliver training and workshop sessions. You will also embed the CGL learning culture within the service by sharing learning from incidents and implementing actions to reduce likelihood of re‑occurrence. This role will work closely with operational teams to support the learning process for the Northants Drug and Alcohol Related Death panel and track, provide and monitor reports from the coroners office and other partners for multidisciplinary case reviews, providing feedback at meetings and disseminating learning.
Responsibilities
* Improve quality by creating and undertaking regular, cyclical audits of all aspects of service delivery and governance.
* Identify good practice and areas needing improvement, formulate robust plans.
* Implement plans with relevant staff, including leaders and front‑line staff, and set up evaluation mechanisms.
* Ensure effective observed practice, coaching, and design and delivery of training and workshop sessions.
* Coordinate integrated quality audits across all areas of service delivery in line with the organisational audit cycle.
* Support the Designated Safeguarding Lead to ensure effective identification, assessment, and management of risk and compliance with relevant legislation and policy.
* Ensure effective investigations of all incidents and disseminate learning appropriately throughout the service.
* Collate lessons learned quarterly to feed into the whole service quality improvement plan and contract monitoring reporting.
* Produce timely reports to improve outcomes for service users.
About You – Education, Knowledge and Experience
* Experience in Social Care and the Drug & Alcohol sector, with strong knowledge of the recovery ethos.
* Background in project development, change management, and use of quality management systems.
* Skilled in root cause analysis for serious incident investigations.
* Proficient in audits and service reviews to drive evaluation and improvement.
* Experience working within regulated services, including knowledge of CQC regulations and Key Lines of Enquiry.
* Confident delivering training to diverse groups using coaching and interactive methods.
* Strong understanding of safeguarding procedures for children and vulnerable adults.
* Proven ability to analyse and cross‑reference data sources to inform conclusions and improvement priorities.
* Experience influencing stakeholders at all levels through clear, persuasive communication.
* Able to evaluate the impact of change, lead teams through improvement processes, and promote CGL’s values through action.
Abilities and Skills
* Excellent communication skills, both written and verbal, across a range of stakeholders including service users, staff, and partners.
* Able to work independently and under pressure, with well‑developed organisational and time‑management abilities.
* Demonstrates empathy, professionalism, and non‑judgement in all interactions.
* Committed to positive outcomes for service users and to equality, diversity, and inclusion.
* Maintains professional boundaries and works effectively with external agencies.
What We Offer
* Dedicated weekly wellness hour, access to our wellness hub, and a comprehensive Employee Assistance Programme.
* Commitment to development with extensive training, funded learning, and pathways into senior or specialist roles.
* Transparent pay, a contributory pension scheme, and additional support through our wellbeing resources.
* 25 days of annual leave plus bank holidays (pro‑rata), increasing to a maximum of 30 days over five years of service.
* Supportive, values‑led team where you’ll feel encouraged and valued from day one.
* Flexible working patterns to maintain a healthy work‑life balance where possible.
* Discounts on shopping, cinema, holidays, and more, along with a Refer‑a‑Friend scheme.
Other Information
This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time‑limited visas, unfortunately, we are unable to support new visa applications or extensions. The role is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Salary
CGL points 31 to 33 (£35,220.59 – £37,184.90). Outside London weighting area.
#J-18808-Ljbffr