* Job title: Customer Service Administrator
* Location: Office based in Ringwood, Hampshire, BH24 3SG, with occasional travel to sites
* Hours: 37 per week, Monday to Friday
* Rewards and Benefits: Competitive basic salary, ongoing training and development opportunities and excellent Colleague benefits
Churchill Retirement Living are a specialist, 5-star housebuilder in the retirement living sector and we are recruiting for an exceptional office-based Customer Service Administrator to support our regional Customer Service Technicians out in the field.
About the role
The Customer Service Administrator will be based at our stunning offices in Ringwood, ensuring that our retired homeowners receive the highest standards of service. You will be co-ordinating information and works relating to property issues arising at our retirement Lodges, ensuring that building defects and snagging issues are dealt with courteously, professionally and in a timely manner.
Your main responsibilities will include:
1. Managing and co-ordinating workload using COINS, our CRM system
2. Filtering issues and prioritising tasks and workload
3. Scheduling work plans for our field-based Customer Service Technicians
4. Updating the CRM system with real time information to keep...