Location: Oldbury | Hybrid: 2 days office / 3 days home
6-month contract | Full-time
We’re looking for a Customer Support Analyst to join a growing IT Service Desk team in a 1st line support role.
This is a customer service role in a technical environment. You don’t need a strong IT background – what matters most is how you deal with people. If you’re a confident communicator, organised, and enjoy helping users solve problems, this is a great opportunity to build a career in IT.
You’ll be supporting users with day-to-day IT issues, managing cases through a ticketing system, and working closely with colleagues across the wider IT function. Full training will be provided.
What you’ll be doing
* Acting as a first point of contact for user support
* Logging and managing queries through a ticketing system
* Working within SLAs and service targets
* Owning issues through to resolution or escalation
* Keeping users updated and informed
* Working collaboratively with Infrastructure, Security and PMO teams
What we’re looking for
* Experience in customer service, support, call centre, helpdesk or similar
* Strong communication skills and a professional approach
* Comfortable working with customers and stakeholders
* Well organised with good attention to detail
* Positive, reliable and team-oriented
* Tech-savvy and keen to learn
Nice to have (not essential)
* MacOS / iOS or Windows experience
* Microsoft and Google tools
* Ticketing or ITSM systems
What’s on offer
* Hybrid working (2 days office, 3 from home)
* Supportive team and structured onboarding
* Opportunity to move into more technical roles over time
If you’re looking for a customer-focused role with real development potential in IT, this is a great place to start.
Apply now for immediate consideration.