Operations Administrator People Solutions are currently recruiting for a proactive and organised individual to join a team based in Gloucester in a varied and rewarding administrative role. This is a great opportunity to become the central point of support across operations, customer service, and office administration—making a real difference to both colleagues and customers every day. This position is ideal for applicants looking for a role as a Office Coordinator, Administrato r or Office Assistant. Shifts: Monday to Friday - 8.00am to 5.00pm Annual Salary between £25,119 - £25,979 What You’ll Be Doing Acting as the first point of contact for customers—handling enquiries, service requests, and complaints via phone, email, post, and in person, always delivering excellent service. Working closely with front-line teams to investigate and resolve customer queries effectively. Managing essential stock, including PPE and waste containers, and maintaining accurate records. Welcoming visitors as our “front of house” representative—creating a friendly, professional first impression for everyone who walks through our doors. Running reports, processing charging runs, and helping ensure accurate billing for both internal and external services (such as sports pitch bookings). Reviewing and processing monthly weighbridge data, investigating any discrepancies, and maintaining compliance through accurate reporting. Recording and tracking waste movements to meet legal and regulatory requirements. Supporting finance processes by providing accurate information for invoicing and recycling credits. Keeping systems and databases up to date and well maintained. Communicating key service information clearly to both operational teams and customer service partners. Supporting HR processes, including notetaking at employee meetings. Raising purchase orders and assisting with supplier coordination. Providing general administrative support such as document preparation, filing, archiving, and handling incoming mail. Assisting the Operations & Transport Manager with the smooth running of the local depot. What We’re Looking For Highly organised with strong attention to detail A confident communicator who enjoys working with people Comfortable managing multiple tasks and priorities Proactive, reliable, and a great team player Experienced in administrative or customer-facing roles (desirable) Working With Us The company value collaboration, professionalism, and integrity. As part of our team, you will: Play an active role in delivering excellent service to our customers Contribute positively to a supportive and hardworking team environment Work in line with health & safety standards and organisational policies Handle sensitive information with professionalism and confidentiality Be encouraged to grow, develop, and make a meaningful contribution Why Join Us? This is more than just an administrative role—it’s a chance to be involved in a dynamic environment where no two days are the same. If you enjoy variety, responsibility, and being part of a team that makes an impact, we’d love to hear from you. People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process.