To work as part of a team providing care and support to Service User’s at their own homes or within the community on a 1-1 basis or 2:1. The Support Worker must be caring and supportive without imposing moral/cultural standards. They must be able to work without supervision and also have the ability to work with other Support Agencies if required. Some life skills such as cooking, budgeting and the ability to seek relevant information to better support and signpost for all Service User’s. Key Duties of the Post Perform assigned tasks, which are part of an agreed programme of support within the South Gloucestershire/Bristol area. Follow the Care Plan and adhere to minimising the risks identified. To visit Service User’s in their home, at a convenient time to the Service User. Arrive punctually at the agreed time as per the Service User’s Contract with social Services. Log in and out appropriately using the device in situ. Report concerns around CM2000 to the relevant operative. To support the Service User with any identified needs and to provide personal care as and when required according to the Care Plan. To advise a senior if any support or care needs require updating or changing. To complete all relevant paperwork within the Service Users provider file. Including fully completing the Medication Administration Record (MAR) Highlighting any reasons they have not been taken and where necessarily reporting and/or seeking advice from medical professionals. Using our software application to complete the notes section on the Service Users (in addition) and selecting ‘Alert Supervisor’ for senior attention. Daily records should also state the relevant details of meetings with Service User’s, together with times of arrival and departure at the Service User’s residence. Confidential notes should be kept separately and lodged with management these must be kept in a secure place. Support Worker must inform management in advance if unable to visit a Service User. Please see policy for full procedure. New staff members that our new to Health and Social care must complete the Care Certificate. This must be completed before the probationary period. To assist Service User’s with form filling and documents, including liaising with Social Security and Housing Benefit Departments where the Service User is present and able to consent. If required the Support Worker is to participate in educational and therapeutic sessions. This also includes (but not exhaustive) engaging in the any communication or adaptation aids to fully support the individual. Attendance and contribution to Service User’s individual care plan meetings and individual programme plans when required. Always supporting with a person centred approach. To encourage and support Service User’s to develop their chosen lifestyle and ensure they are involved in the planning of the service they want. Respecting their privacy, dignity and encouraging inclusion. Supporting with removing barriers. To encourage service users to make informed choices. Support staff may need to correlate the relevant information to enable an individual to make an informed choice. Support Workers must understand the Mental Capacity Act (2004) and carry out assessments at a specific time for a specific decisions. Concerns around the lacking of capacity must be reported to senior management. To ensure Service User’s are free from all forms or abuse. If anyone abuse or concern is identified then we all have duty of care to report this. Safeguarding is everyone’s responsibility. To maintain the Service User’s Dignity and Respect, observing Confidentiality at all times. Report promptly on all incidents, accidents or near misses, which may occur. Formally completing a specialised form for the above/ All medication errors must be reported to a GP or 111, individual must not be left until medical advice and next steps have been agreed. This also stands with individuals waiting for an ambulance service. Support staff must stay until they are deemed staff and with a medical professional taking over.