Job Description
CX Coordinator
37.5 hours- Monday to FridayHaydock
Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job.
Were looking for a CX (Customer Experience) Coordinator to join our Customer Experience team. This is a great opportunity for someone at the start of their career who is passionate about customer service, learning, and helping others succeed.
In this role, youll support how we train and guide our colleagues to deliver consistently great service to our customers. Youll help review customer interactions across different channels, spot whats working well, and highlight where improvements can be made.
Youll work closely with internal teams, training partners, and mystery shopping providers to gather feedback, track performance, and turn insights into simple, practical actions that improve the overall customer experience.
This is a fantastic opportunity to develop skills in customer experience, quality, insight analysis, and stakeholder collaboration, with clear progression pathways within the business.
What were looking for:
* A genuine interest in customer service and improving experiences
* Strong communication skills and confidence working with others
* Comfortable reviewing information and spotting trends or improvements
* Organised, proactive, and keen to learn
* Experience in customer service, admin, retail, hospitality, or similar environments is helpful but not essential
What youll gain:
* Hands-on experience in Customer Experience and Quality
* Training and development to build your skills
* Exposure to cross-functional teams and business stakeholders
* Clear career progression opportunities within Speedy
Ability to support your business unit/team to deliver our ESG Strategy Decade to Deliver.
What we offer:
* 26 days holiday (plus bank holidays)
* Life assurance
* Pension scheme
* Canteen facilities
* 95% discount across the Speedy brand
* Opportunities for training, development and career progression
* Voluntary Health Cash Plan
* My Staff Shop: discounts and offers across many suppliers
* Green Commute Initiative (Cycle to Work scheme)
* PAM Employee Assistance Programme (free and confidential wellbeing support)
* Industry-leading Work Life Balance initiatives and flexible working options
* Career Line of Sight for clear progression and growth opportunities
Please note, Speedy may close vacancies early due to high application volumes, so we encourage early applications.
Some roles may require DBS, Credit or Security Clearance checks. Speedy is an equal opportunity employer, committed to diversity and inclusion.
All applicants must have the right to work in the UK.
JBRP1_UKTJ