Technical Solution Architect – Integration ITSM Services - Hybrid working - Hertfordshire
Technical Solution Architect – Integration ITSM Services
Location: Hybrid – 3 days per week onsite in Watford Office
About the Role
We are seeking a skilled Solution Architect to join our Expert Services team. In this role, you’ll design and deliver scalable, resilient integration solutions provided as part of a fully managed service model.
This is a hands-on position that blends solution architecture, customer engagement, and project management. You’ll work directly with enterprise customers to understand their requirements, translate them into robust integration designs, and lead the end-to-end delivery. From planning and stakeholder coordination through to implementation and ongoing optimisation, you’ll ensure outcomes are delivered on time and aligned with long-term customer value.
If you thrive on solving complex technical challenges, managing delivery with precision, and staying connected across the full solution lifecycle, this role will suit you perfectly.
Key Responsibilities
* Design integration solutions that align with customer goals, ensuring they are scalable, secure, and resilient within a managed service model
* Own project delivery: define scope, create delivery plans, manage risks, and oversee milestones across internal teams and customer stakeholders
* Lead configuration and implementation, ensuring integrations are robust and maintainable
* Manage the full lifecycle of integrations from discovery and design through to go-live and continuous improvement
* Act as a trusted advisor to customers, fostering long-term relationships and identifying opportunities for enhancement
* Collaborate cross-functionally with Product, Sales, Marketing, and Engineering teams to ensure seamless project delivery
* Provide pre-sales support through solution scoping, effort estimation, and technical expertise
* Stay up to date on integration, automation, and SaaS industry trends to drive innovation in your solutions
What We’re Looking For
* Proven experience as a Solution Architect, ideally within ITSM, SaaS, or integration domains
* Strong track record of managing complex projects involving multiple stakeholders and dependencies
* Solid understanding of managed service delivery, with a focus on long-term customer success
* Excellent communication skills, both technical and business-facing
* A problem-solver and systems thinker, able to design solutions that go beyond point-to-point fixes
* Comfortable working in a hybrid environment with occasional travel as required
* UK-based, with the ability to be onsite in Watford two days per week
Why Join Us
* Play a pivotal role in shaping how enterprise integrations are delivered, moving beyond outdated project models to modern managed services
* Work alongside a global team of experts passionate about transforming IT service delivery
* Deliver solutions that have a meaningful impact across industries
* Be part of a culture built on curiosity, growth, inclusivity, and shared success
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