Role
As a Damp, Mould & Disrepair Case Officer, you will be responsible for investigating reports of damp, mould and condensation within tenants' homes, diagnosing root causes and arranging appropriate treatment or repairs. Through home visits, guidance and follow‑up checks, you’ll help residents understand how to maintain healthy living environments while ensuring compliance with regulatory obligations such as HHSRS, Decent Homes Standards and Awaab’s Law.
Key Responsibilities
* Advice & Guidance: Provide clear advice to residents on heating, ventilation and condensation management.
* Offer practical, low‑cost tips to help residents prevent damp and mould.
* Diagnosis & Treatment: Attend reported cases and carry out visual inspections of homes; identify causes such as leaks, poor ventilation or structural issues; Escalate properties requiring specialist investigation or disrepair action; Arrange and monitor remedial works including cleaning, sealing, insulation or repainting.
* Record‑Keeping & Case Management: Record findings, works and property conditions on handheld devices/systems; Manage cases end‑to‑end, including diary management and follow‑up visits; Provide clear photographic evidence and reports for supervisors or surveyors; Report hazards or safeguarding concerns immediately.
* Resident Engagement: Communicate reassuringly and respectfully with residents about issues and solutions; Provide leaflets and guidance to help residents maintain healthy indoor air quality; Offer hands‑on support during visits to prevent recurring issues.
* Health, Safety & Compliance: Ensure safe working methods, PPE use and COSHH compliance; Support adherence to regulatory requirements including HHSRS and Awaab’s Law.
* Collaboration: Work closely with housing teams, property services, contractors and suppliers; Contribute to continuous service improvement and updated working procedures.
What We’re Looking For
* Strong communication skills and ability to explain technical issues simply.
* Able to manage difficult conversations professionally and with empathy.
* Customer‑focused mindset with ability to build trust and rapport.
* Strong time‑management, decision‑making and independent working abilities.
* Good attention to detail and accurate record‑keeping.
* Experience in social housing, property maintenance, damp treatment or repairs environments.
* Ability to work calmly in stressful situations and mediate conflict.
* Competent using ICT systems, workflow tools and MS Office applications.
Qualifications Required
* Formal qualification in property maintenance, damp treatment or health & safety (e.g., NVQ Level 2+, PAS 2035, mould awareness).
* Willingness to undertake further training, including HNC‑level study.
* Good general education.
* Full UK driving licence.
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