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Head of retail operations, shelter

Old Hall
Permanent
Guardian Jobs
Head of retail
€58,504 a year
Posted: 20 December
Offer description

Salary: £58,504 per annum plus a company car.

Location: Home based with regular travel across England and Scotland, including visits to shops and Old Street.

Contract: Permanent.

Hours: Full time 37.5 per week.

Closing date: Wednesday the 14th of January at 11:30pm.


About The Role

You will provide hands‑on operational leadership while driving long‑term planning, systems improvement and service transformation – shaping the future of Shelter Retail to fuel our fight for home. As a senior leader you will champion the vital role our shops play as income generators, brand touchpoints and community assets that fuel the fight for home. With proven experience of leading diverse teams, managing budgets and driving operational excellence you will inspire colleagues, strengthen communication across our shop network and ensure our estate operates consistently, compliantly and sustainably.


About You

Extensive senior leadership experience in multi‑site operations, with a proven record of driving performance and commercial success. Skilled at leading diverse teams across operations, buying, projects and support functions, you balance strategic vision with hands‑on delivery. You navigate complex organisations, influence senior stakeholders, offer robust project management and property operations expertise, and are financially astute with budgets, KPI’s and commercial modelling. You thrive when leading through change and complexity.


Benefits

* 30 days annual leave and flex‑time options.
* Enhanced family‑friendly policies and pension.
* Interest‑free travel loans and cycle‑to‑work scheme.
* Tenancy deposit loan, payroll giving and employee assistance programme.


How To Apply

Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the points in the About You section of the job description of no more than 350 words each, following the STAR format.

* We create change and align behind our strategy.
* We enable decision making.
* We prioritise diversity and have an inclusive and open mindset.

Any applications submitted without a supporting statement will not be considered.


About Shelter

Home is a human right. It’s our foundation and where we thrive. Shelter defends the right to a safe home and campaigns to ensure that no one must turn to us for help. We are committed to combating racism, welcoming diverse talent, and maintaining an inclusive, equitable and transparent workplace.


Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All staff will observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor fees associated with them.

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