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Service Operations Management Lead - 12 Month Fixed Term Contract, Gloucester
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Client:
TSB Bank
Location:
Gloucester, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
2b09cdac94a8
Job Views:
5
Posted:
02.06.2025
Expiry Date:
17.07.2025
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Job Description:
At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.
How you’ll make a difference
This role acts as a technical service SME as part of the team which owns the technical Integration of defined services and provides second level support and deputise for the Senior Service Operations Manager. The role provides the linkbetween business delivery and the technical solutions which underpin them. Ensuring technology and business operations collaboration reflects the business rhythm and technology readiness.
What you’ll bring
* Ability to engage with and contribute to the work of cross functional teams to ensure deliverables meet customer/TSB needs
* Ability to facilitate collaboration between stakeholders
* Ability to use discretion in identifying and responding to complex issues and determine when issues should be escalated
* Ability to influence customers, suppliers and colleagues
* Ability to take initiative to advance own skills and identify and mange development opportunities in area of responsibility
* Ability to engage and coordinate with SMEs to resolve complex issues as they relate to customer/TSB requirements
What we offer in return
* Hybrid and flexible working arrangements to support a healthy work/life balance.
* An attractive reward and myTSB benefits package, giving you more of what matters to you.
* A diverse, energising and collaborative working environment.
* A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.
* A career that’s enriching and full of opportunities.
If this sounds right up your street, come and join our team. We make things happen!
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