We’re now looking for a Wholesale Technical Advisor to join our Customer Hub on a 12‑month fixed‑term basis. This full‑time role (38 hours per week, Monday to Friday, 9:00 am–5:00 pm) includes participation in a standby rota.
What you’ll be doing:
* Managing retailer and customer requests across multiple systems, ensuring accurate and timely responses
* Monitoring and processing market transactions and data updates with the Market Operator
* Tracking jobs and coordinating with internal teams to ensure SLA targets are met
* Investigating and resolving complex queries across systems and operational teams
* Maintaining accurate property, supply point and billing records, including updates and corrections
* Producing performance reports and supporting continuous improvement of SLAs and OLAs
* Building strong relationships with retailers and acting as a key point of contact
* Participating in the standby rota to support out‑of‑hours requirements
* Supporting wider Customer Hub activity where required
What we’re looking for:
* Strong IT and systems skills, with confidence working across multiple platforms
* An analytical mindset with experience using data and spreadsheets to solve problems
* Excellent organisational skills and the ability to prioritise workload effectively
* Strong communication skills and a customer‑focused approach
* Ability to investigate issues and drive them through to resolution
* Experience in water, utilities or regulated environments is helpful but not essential
What’s In It For You?
* A competitive salary
* 23 days holiday rising to 27 over 5 years service
* Opportunity to buy or sell annual leave for added flexibility
* Opportunity to invest in Pennon Group plc through employee share schemes
* Support with wellbeing, including a free, confidential Employee Assistance Programme
* Flexible benefits scheme
* Access to thousands of discounts and offers via Pennon Perks
* Competitive contributory pension scheme
* And much more
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