Job Description
This role will support the London-based Global Client Development team by ensuring client requests are handled promptly, accurately, and to a high standard. The position will be pivotal in establishing the Lloyd’s Centre of Excellence as the primary internal resource for best practices related to the complexities of Lloyd’s market structures. Key responsibilities include completing and maintaining Claims Manager Programme setups, as well as coordinating management information updates in alignment with Lloyd’s requirements. The role will also provide support to our global operations to ensure processes are well‑documented, consistently applied, and continuously improved to deliver a high‑quality and reliable service.
Responsibilities
* Ensure London Market client month end reporting requirements are met.
* Complete Annual Due Diligence returns as required for our services across the world.
* Support the relationship lead with contract coordination using our inhouse software LEAH.
* Assist with successful onboarding of new programmes within claims manager and ensure renewals are completed resulting in a seamless experience for our claim handlers.
* Issue fee renewal reminders to the relationship lead at defined intervals.
* Identify and implement data quality checks removing the need for manual intervention at month end.
* Centralised MI coordination e.g. when the market changes, all Lloyd’s reports are updated. There is one single source of the truth for Lloyd’s related programmes.
* Complete performance analysis to inform growth conversations led by the relationship lead.
* Troubleshoot system errors that stop our handlers from progressing the claim.
* Monitor SLA performance on Lloyd’s programmes and identify areas of focus.
* To be responsible for the upkeep of centrally held Lloyd’s related info and shared with teams around the world.
Qualifications
* Advanced user of MS Office Suite (Excel, PowerPoint, etc.).
* Experience with BI tools (Power BI, Tableau, etc.).
* Advanced Excel (vlookups, pivot tables, sorting, 'if' statements, concatenation).
* Experience of using Claims Manager is a bonus.
* Ability to perform open-ended investigation of data.
* Ability to present results and coordinate solutions with a variety of parties.
* Attention to detail when updating and maintaining centralized records.
* Outstanding communication skills and ability to communicate effectively.
* Excellent organizational, analytical, project management and client relation skills are essential.
* Must be a detail oriented, analytical and an independent thinker.
* Excellent written and spoken English.
* Experience working with and presenting to a variety of parties is especially relevant.
* Experience of Lloyd’s bordereau reporting is of benefit.
Understanding of the UK insurance market is preferable, specifically Lloyd’s.
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