Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world’s most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Through our Cultural focus behaviours demonstrate a true passion and respect for the Ralph Lauren Home customer, product and retail environment. Embrace our Winning Culture by consistently meeting the business sales objectives through delivering the 5 keys steps of service to Create, Connect, Convert, Confirm, Continue in store and via our digital platforms.
This role is based in Harrods, London for Ralph Lauren Home department
Responsibilities
* Welcome and assist the customer (Connect) identify their needs (Convert) concluding the transaction (Confirm) comply the customers details into the data base in order to (Continue) to stay connected (Continue) and maintain the highest level of service
* Consistently meet store, personal sales objectives and KPI’s by delivering an elevated and personalized level of service and communication to all customers in store and via outreach
* Very good understanding of interior spaces, ergonomic and proportions
* Create design presentations & inspiration boards that illustrate RL design concepts
* Select and specify RL decorative items including furniture, lighting, finishes, accessories and rugs.
* Report on ongoing business and pipeline
* Generate quotes and track projects from point of purchase through to delivery and installation
* Communicate Product and Customer feedback to buyers and managers
* Attend industry networking events and socialize with our target customers
* and contribute to store briefs and training
* Perform opening and closing showroom duties as needed.
* Exhibit pride through a positive demeanor, body language, personal presentation and dress standards in line with the RL expectations
* Always adhere to all company policies and standard operating procedures
Qualifications
* Excellent interpersonal skills with the ability to build and maintain strong working relationships.
* Communicates with confidence (verbal and written) and maintains the highest level of professionalism
* Highly organized and proactive individual, capable of multi-tasking within a fast-paced environment
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