Team Manager, Outreach
Peabody is looking for a dedicated Team Manager to join our Outreach service where you'll lead and inspire a team providing essential support to some of the most vulnerable people in our communities.
About the role
The Outreach service supports individuals with long‑term or complex needs to live safely and independently within the community. As the Outreach Team Manager, you'll guide the team's day‑to‑day operations, oversee casework, strengthen partnerships, and champion continuous improvement. You'll work closely with partner agencies, internal colleagues and community organisations to make sure customers get the right support at the right time.
What you'll do
* Lead, motivate and support a team of Outreach staff to deliver exceptional, customer‑focused support.
* Oversee high‑quality case management, assessments and risk processes.
* Build productive relationships with external agencies and partners to maximise resources and opportunities for customers.
* Ensure smooth service delivery, accurate reporting and effective data management.
* Facilitate effective team communications through meetings, feedback, coaching and development.
* Support complex cases and promote a positive, collaborative team culture.
* Drive service improvements and contribute to new policies and processes.
* Act as a positive ambassador for Peabody at forums, meetings and events.
What you'll need
* Experience supervising or managing staff, ideally in a support, housing or community‑based setting.
* Strong organisational skills and the ability to prioritise a varied workload.
* Excellent verbal and written communication skills.
* Confidence communicating with customers, staff and partner organisations.
* Knowledgeable about Outreach work, welfare benefits and issues affecting vulnerable people.
* Ability to handle difficult situations and use de escalation and risk assessment techniques.
* IT literacy and experience with record‑keeping systems.
* A collaborative, approachable leadership style and a positive, can‑do attitude.
* Passionate about empowering others and delivering excellent service.
* A full driving licence with access to a vehicle is essential.
* Enhanced DBS check and participation in an on‑call rota, which may require working unsociable hours at times.
Benefits
* 25 days' annual holiday, plus bank holidays.
* Two additional paid volunteering days each year.
* Flexible benefits scheme, including family‑friendly options and access to a discount portal.
* 4 x salary life assurance.
* Up to 10% pension contribution.
* Opportunities for professional development and growth.
Employment details
Part‑time role of 30 hours per week, across Monday to Friday (working hours TBD).
On‑call rota once a quarter.
Salary range: £31,258 - £39,273 per year.
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