Join to apply for the Senior Experience Manager, Localisation role at Deliveroo
Join to apply for the Senior Experience Manager, Localisation role at Deliveroo
The Experience Team defines how our customers, riders, restaurants, and employees interact with Deliveroo's products and services end-to-end.
Based in London, our team has a global impact. We cook up accessible, localised, and inclusive products for customers in Singapore, riders in France, grocery chains in Qatar, restaurant kitchens in Dubai, and beyond.
Our Senior Experience Managers foster a culture and community where the Experience Team can happily and healthily do their best work. They nurture people’s professional and personal development, recruit new teammates, and guide with empathy and pragmatism. Their passion is to design people-centred systems and processes that help us scale design with purpose while maintaining high quality.
Our teams tackle some of the most exciting challenges in tech, building systems that impact millions daily. Our user-focused approach guides us as we build the definitive online food company together.
What We’re Looking For
We’re looking for a Senior Experience Manager, Localisation to lead and grow our fantastic localisation function, ensuring that our products and experiences resonate with customers, riders, and partners across all markets.
This is a senior leadership role for someone who understands both experience design principles and localisation complexity, and can elevate Deliveroo’s global experience at scale.
You’ll work within the Experience org, lead a team of Localisation Managers who support all sides of our marketplace and partner closely with Design, Research, Content, Product, and Engineering leadership. You’ll shape and oversee the localisation strategy, ensuring localisation is deeply integrated into our global product vision. You’ll help drive cross-functional alignment and guide the ongoing improvement of localisation operations — all to deliver inclusive, high-quality experiences that resonate with users in every market we serve.
What You’ll Be Doing
Culture & collaboration
* Build, lead and mentor a high-performing localisation team, fostering a culture of excellence, inclusion and growth. Role modelling Deliveroo’s culture.
* Prepare the next generation of managers and help our individual contributors progress in their careers by investing in professional development and creating growth opportunities across the team.
* Help your team execute efficiently in a global environment with clear communication and by creating a roadblock-free path.
* Champion world-class execution through coaching quality standards, other best practices and by ensuring priorities are clear.
* Strengthen the team's impact through cross-team collaboration to align with broader strategies, making the products we deliver better.
* Share and celebrate your team’s talent and work with regular recognition of significant achievements
Leadership & Strategy
* Champion localisation across the organisation and build alignment across stakeholders.
* Define, lead and evolve Deliveroo’s localisation strategy, ensuring all products are globally inclusive and locally relevant. Shape strategic alignment with regional and market leaders, ensuring insights into user needs and market trends guide localisation efforts.
* Partner closely with cross-disciplinary leads across Product, Marketing, Ops & Engineering to embed internationalisation and localisation across the development lifecycle.
* Drive cross-functional alignment on localisation priorities, ensuring Localisation is integrated into planning and delivery processes to prioritise local relevance and cultural inclusivity.
Operational Excellence
* Drive continuous improvement in localisation processes, workflows, and quality assurance standards, ensuring these align with the strategy and are optimised to support global scale, efficiency and consistency.
* Oversee operational excellence across localisation delivery, ensuring the right structures, partnerships, and governance are in place to meet evolving business and market needs.
* Own localisation tooling ops, managing vendors and linguists and working with internal teams to optimise TMS and automation.
What You’ll Bring
We value intellectual humility, an eagerness to learn, and the ability to move quickly while being practical. But above all else, we need unique teammates from varied backgrounds to add new perspectives, skills, and experience to our team.
Stuff you might work on
The Products We Build Are As Diverse As The People We Serve. During Your Time At Deliveroo, You’ll Be Exposed To Many Product Areas. Some Products We Make Together Are
* Our Rider apps
* Restaurant and Grocery partner apps
* Consumer products
* Internal Tools to provide better Customer Service and Employee Experience
* Deliveroo’s Design System and its tooling
This role is for you if you…
* Have strong experience across language services, localisation, and global content operations. Have years of experience in leading localisation or internationalisation functions at scale, and program leadership in a fast-paced, cross-functional environment.
* You are an excellent communicator—you bring positive energy and get those around you excited about your team’s purpose. You practice people-first leadership, help your team overcome career and work hurdles, and nurture the future leaders of our team
* You love building teams and products, and enjoy making an impact. Your understanding of localisation processes, operations, tools (TMS, CAT), and internationalisation best practices is strong.
* Have excellent stakeholder management and communication skills, with the ability to influence at all levels.
* Have experience managing budgets, vendor management, contract negotiation and collaborating with finance.
Workplace & Diversity
At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace represents the world we live in and its beautiful diversity. That means no judgment regarding gender, race, sexuality, religion, or even a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing companies in an incredibly exciting space.
Seniority level
* Seniority level
Director
Employment type
* Employment type
Full-time
Job function
* Job function
Business Development and Sales
* Industries
Software Development
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