Cloch’s vision is to deliver homes and services that exceed customer expectations, and the role of Housing Officer is central to achieving this. As part of our Housing and Communities team, you will play a key professional role in delivering high quality, consistent and customer focused housing services across Inverclyde.
This is a frontline role requiring sound judgement, balanced decision making and strong relationship management. You will take lead responsibility for a defined patch of housing stock and a caseload of tenants, acting as a visible and trusted presence within the community and working proactively to sustain tenancies, manage risk and maintain safe, well managed neighbourhoods.
Responsibilities
* Tenancy & Income Management: managing rent accounts across a defined patch, preventing arrears through early intervention, agreeing repayment arrangements and progressing proportionate recovery and legal action where required.
* Anti‑Social‑Behaviour & Enforcement: leading the investigation and management of ASB and tenancy breach cases, balancing tenancy sustainment with firm, proportionate enforcement to protect communities.
* Estate & Neighbourhood Management: maintaining standards through estate inspections, addressing environmental and neighbourhood issues, and taking action where tenancy conditions or safety concerns arise.
* Allocations & Voids: providing professional oversight of allocations, supporting tenancy sign‑ups, applying judgement in higher risk or complex cases, and contributing to reducing void loss.
* Customer Engagement & Service Delivery: acting as a key point of contact for tenants, delivering clear, professional communication, resolving issues early and supporting a positive customer experience.
* Casework & Partnership Working: managing complex and high risk cases, working closely with internal teams and external agencies to support tenancy sustainment, safeguarding and positive outcomes.
Fit
* Communicate clearly, confidently and with empathy.
* Build strong, positive relationships with tenants and partner agencies.
* Apply sound professional judgement and take responsibility for outcomes.
* Balance support with fair and proportionate enforcement.
* Remain resilient and solution focused when managing challenging situations.
* Live our values through your day to day approach to housing management.
Benefits and Employment Details
This is a two-year fixed term, part time (14 hours per week) job share post with a salary of £42,707–£46,895 (Grade 7, pro rata), hybrid working arrangements, 8 weeks’ annual leave (pro rata), family friendly policies, SHAPS pension scheme and a strong focus on wellbeing.
Equal Opportunity Statement
All applications are very much welcome at Cloch. We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. Candidates who declare that they have a disability and meet the essential criteria will be offered an interview. If you have any queries about this role, or if you need any adjustments to support with your application, just let us know by emailing in advance.
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